登录查看更多内容

How do you adapt and update your BSC and QI goals in response to changing needs and feedback?

由人工智能和领英社区提供技术支持

The balanced scorecard (BSC) is a strategic management tool that helps you align your organizational vision, mission, and values with your performance indicators, targets, and initiatives. Quality improvement (QI) is a systematic approach to enhancing the efficiency, effectiveness, and safety of your processes, products, and services. Both BSC and QI can help you achieve your goals, but they need to be adapted and updated in response to changing needs and feedback. How do you do that? Here are some tips.

在这篇协作文章中查找专家回答

由社区从 7 条内容中精选。了解更多

1 Assess your current situation

Before you make any changes to your BSC and QI goals, you need to evaluate your current situation. How well are you meeting your strategic objectives and customer expectations? What are the strengths and weaknesses of your current performance? What are the opportunities and threats in your external environment? You can use various methods to assess your situation, such as SWOT analysis, gap analysis, benchmarking, surveys, audits, or root cause analysis. The results will help you identify the areas that need improvement and the priorities for action.

添加您的观点

Peter Miller

President at AMS (Advanced Material Solutions) ?? Ranked ‘The USA’s Most Innovative High-Speed Testing Firm‘ || We Help Manufacturers Keep Defective Parts From Entering Their Assembly Line
举报内容
Assessing your current situation is crucial before making any changes to your BSC and QI goals. Evaluate your performance against strategic objectives and customer expectations. Identify strengths, weaknesses, opportunities, and threats using methods like SWOT analysis or benchmarking. This analysis helps prioritize areas for improvement and guides action plans.

已翻译

赞

加载更多内容

2 Involve your stakeholders

Your BSC and QI goals should reflect the needs and interests of your stakeholders, such as your customers, employees, suppliers, partners, regulators, or funders. You should involve them in the process of adapting and updating your goals, by seeking their input, feedback, and suggestions. You can use various methods to engage your stakeholders, such as interviews, focus groups, workshops, brainstorming sessions, or online platforms. By involving your stakeholders, you can ensure that your goals are relevant, realistic, and responsive to their expectations and requirements.

添加您的观点

Jeanine Smyth Kimura

Quality and Performance In Continuing Care
举报内容
Need to ensure stakeholders interpret your objectives the same way your team does. It is a good test to go back to front line managers for that feedback and then working with them to prioritize. However they also need objective data to support that discussion and limit bias.

已翻译

赞
Peter Miller

President at AMS (Advanced Material Solutions) ?? Ranked ‘The USA’s Most Innovative High-Speed Testing Firm‘ || We Help Manufacturers Keep Defective Parts From Entering Their Assembly Line
举报内容
Involving stakeholders in updating your BSC and QI goals is vital. Seek input through methods like interviews, focus groups, or online platforms. By engaging stakeholders, you ensure goals are relevant and responsive to their needs, making them more achievable and aligned with expectations.

已翻译

赞

3 Review and revise your goals

Based on your situation assessment and stakeholder involvement, you can review and revise your BSC and QI goals. You should ensure that your goals are SMART: specific, measurable, achievable, relevant, and time-bound. You should also align your goals with your vision, mission, and values, as well as with your external standards and regulations. You should communicate your revised goals to your stakeholders, and explain the rationale and benefits of the changes. You should also document your goals and track their progress and outcomes.

添加您的观点

Peter Miller

President at AMS (Advanced Material Solutions) ?? Ranked ‘The USA’s Most Innovative High-Speed Testing Firm‘ || We Help Manufacturers Keep Defective Parts From Entering Their Assembly Line
举报内容
Review and revise your BSC and QI goals based on assessments and stakeholder input. Ensure they are SMART and aligned with your vision, mission, and standards. Communicate changes to stakeholders and track progress meticulously.

已翻译

赞

4 Implement and monitor your actions

To achieve your BSC and QI goals, you need to implement and monitor your actions. You should identify the resources, responsibilities, and timelines for each action, and assign them to the appropriate teams or individuals. You should also establish the indicators, measures, and methods for monitoring and evaluating your actions. You should collect and analyze data on a regular basis, and compare them with your targets and benchmarks. You should report and share your findings and results with your stakeholders, and celebrate your successes and learn from your failures.

添加您的观点

Peter Miller

President at AMS (Advanced Material Solutions) ?? Ranked ‘The USA’s Most Innovative High-Speed Testing Firm‘ || We Help Manufacturers Keep Defective Parts From Entering Their Assembly Line
举报内容
Implement and monitor actions to achieve BSC and QI goals. Assign responsibilities, establish indicators, and collect data regularly. Analyze results, share findings with stakeholders, and celebrate successes.

已翻译

赞

5 Solicit and act on feedback

Your BSC and QI goals are not static, but dynamic. They need to be adjusted and updated as you learn from your actions and feedback. You should solicit and act on feedback from your stakeholders, both internal and external, on a regular basis. You should use various methods to collect and respond to feedback, such as surveys, interviews, focus groups, suggestion boxes, or online platforms. You should acknowledge and appreciate the feedback, and use it to improve your performance and satisfaction. You should also communicate the changes and improvements that you make based on the feedback.

添加您的观点

加载更多内容

6 Repeat the cycle

Adapting and updating your BSC and QI goals is not a one-time event, but a continuous cycle. You should repeat the steps of assessing, involving, reviewing, implementing, and soliciting on a regular basis, depending on the nature and scope of your goals. By doing so, you can ensure that your BSC and QI goals are aligned with your changing needs and feedback, and that you are achieving your desired results and impact.

添加您的观点

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Quality Improvement

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How do you adapt and update your BSC and QI goals in response to changing needs and feedback?

1

2

3

4

5

6

7

1 Assess your current situation

2 Involve your stakeholders

3 Review and revise your goals

4 Implement and monitor your actions

5 Solicit and act on feedback

6 Repeat the cycle

7 Here’s what else to consider

Quality Improvement

给文章评分

感谢您的反馈

更多Quality Improvement相关文章

更多相关阅读内容