How do you adapt BPR to changing business needs and environments using BPMN?

1 Step 1: Identify the problem and the goal

The first step of BPR is to identify the problem that you want to solve and the goal that you want to achieve with your process redesign. You need to have a clear vision of what you want to improve and why, as well as how you will measure the results. You can use BPMN to create a high-level diagram of the current state of your process, highlighting the pain points, inefficiencies, and gaps. This will help you to define the scope and boundaries of your BPR project, as well as to communicate the problem and the goal to your stakeholders.

2 Step 2: Analyze the current process

The second step of BPR is to analyze the current process in more detail, to understand how it works, who is involved, what are the inputs and outputs, and what are the dependencies and risks. You can use BPMN to create a detailed diagram of the current process, showing the activities, events, gateways, roles, data, and exceptions. This will help you to identify the root causes of the problem, the opportunities for improvement, and the constraints and requirements that you need to consider.

3 Step 3: Design the future process

The third step of BPR is to design the future process, based on the problem, the goal, and the analysis of the current process. You need to think creatively and critically, to find new ways of performing your core activities that will deliver more value to your customers and stakeholders. You can use BPMN to create a diagram of the future process, showing how you will simplify, streamline, automate, integrate, and innovate your process. This will help you to visualize and validate your solution, as well as to communicate it to your stakeholders.

4 Step 4: Implement the future process

The fourth step of BPR is to implement the future process, by transforming your BPMN diagram into an executable workflow that can be run by a business process management system (BPMS). A BPMS is a software platform that can automate, monitor, and optimize your business processes, by integrating them with your existing systems, applications, and data sources. You can use BPMN to specify the rules, logic, and actions that will govern your workflow, as well as the interfaces and interactions that will enable your users and customers to participate in your process.

5 Step 5: Monitor and evaluate the future process

The fifth step of BPR is to monitor and evaluate the future process, by collecting and analyzing data on its performance, outcomes, and impacts. You need to measure how well your process meets your goal and solves your problem, as well as how it affects your customers, stakeholders, and resources. You can use BPMN to define the indicators, metrics, and targets that will help you to track and assess your process, as well as the events and alerts that will notify you of any issues or deviations.

6 Step 6: Improve and adapt the future process

The sixth and final step of BPR is to improve and adapt the future process, by using the feedback and insights that you gain from monitoring and evaluating your process. You need to identify the strengths and weaknesses of your process, the opportunities and threats that arise from changing business needs and environments, and the best practices and lessons learned from your experience. You can use BPMN to modify and update your process diagram, workflow, rules, logic, actions, interfaces, interactions, indicators, metrics, targets, events, and alerts, to ensure that your process remains relevant, efficient, effective, and innovative.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?