How can you use your customer service network to find job opportunities?

2 Update your profile

Before you start networking, make sure your online profile is up to date and showcases your customer service skills and achievements. You can use platforms like LinkedIn, Facebook, or Twitter to highlight your work history, education, certifications, awards, or projects. You can also share relevant content, such as articles, blogs, podcasts, or videos, that demonstrate your expertise and value. Your profile should reflect your personal brand and your professional goals, and include a clear and concise summary of who you are and what you offer.

3 Reconnect with existing contacts

One of the easiest ways to use your customer service network to find job opportunities is to reconnect with your existing contacts. You can send them a friendly message, email, or call, and express your interest in their work, company, or industry. You can also ask them for advice, feedback, or insights on your career path or challenges. The key is to be genuine, respectful, and helpful, and to offer something of value in return, such as a compliment, a recommendation, a referral, or a resource. You can also invite them to join your online groups, events, or webinars, or to meet in person if possible.

4 Expand your network

Another way to use your customer service network to find job opportunities is to expand your network and connect with new people. You can do this by attending online or offline events, such as webinars, workshops, conferences, or meetups, that are relevant to your field or industry. You can also join online communities, forums, or groups, where you can share your insights, ask questions, or participate in discussions. When you meet new people, make sure to introduce yourself, show interest in their work or background, and exchange contact information. You can also follow up with them later and keep the conversation going.

5 Seek referrals and recommendations

One of the most effective ways to use your customer service network to find job opportunities is to seek referrals and recommendations from your contacts. Referrals and recommendations can boost your credibility, visibility, and chances of getting hired. You can ask your contacts if they know of any openings or opportunities that match your skills and goals, or if they can introduce you to someone who does. You can also ask them to endorse your skills, write a testimonial, or provide a reference for your applications. Be specific, polite, and grateful, and don't forget to return the favor if you can.

6 Follow up and stay in touch

The last step to use your customer service network to find job opportunities is to follow up and stay in touch with your contacts. You can do this by sending them a thank-you note, a feedback request, or a status update. You can also share relevant news, articles, or resources, congratulate them on their achievements, or wish them happy holidays or birthdays. The goal is to maintain a positive and professional relationship, and to show your appreciation and interest. You never know when a contact might have a new opportunity or lead for you, or when you might need their help or support.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?