How can you use user journey mapping to design for AI, VR, and IoT?

2 How to use user journey mapping for AI

AI is the technology that enables machines to perform tasks that normally require human intelligence, such as recognition, learning, reasoning, and decision making. It can enhance user experiences by providing personalized, adaptive, and proactive solutions; however, AI also poses some challenges for UX designers, such as transparency, trust, ethics, and feedback. To use user journey mapping for AI successfully, you need to define the user's problem and goal and how AI can help them achieve it. Additionally, you must identify the data sources, inputs, and outputs of the AI system and how they affect the user's journey. Furthermore, you should map the user's actions, thoughts, feelings, and pain points at each stage of the journey and how the AI system responds and adapts to them. Lastly, you should evaluate the user's satisfaction, trust, and engagement with the AI system and how to measure and improve them.

3 How to use user journey mapping for VR

VR is a technology that creates immersive and interactive simulations of reality, using devices such as headsets, controllers, and sensors. It can create engaging and memorable user experiences by transporting them to different worlds, scenarios, and perspectives. However, there are some challenges for UX designers when it comes to VR, such as motion sickness, accessibility, and social interaction. To use user journey mapping for VR, you need to define the user's purpose and motivation for using VR and what kind of experience they want to have. Additionally, you should identify the VR environment, elements, and interactions that will create the desired experience in relation to the user's journey. Furthermore, you should map the user's actions, thoughts, feelings, and pain points at each stage of the journey as well as how the VR system supports and guides them. Lastly, you should evaluate the user's immersion, presence, and enjoyment with the VR system to determine how to enhance and extend them.