登录查看更多内容

How can you use user feedback to optimize loading speed?

由人工智能和领英社区提供技术支持

Loading speed is one of the most important factors that affect user experience and satisfaction. A slow website can frustrate, annoy, and drive away your visitors, while a fast one can improve engagement, conversion, and retention. But how do you know if your website is fast enough for your users? And how can you use their feedback to optimize your loading speed? In this article, we will explore some user feedback methods that can help you measure and improve your website's performance.

此文章中的业界达人

由社区从 4 条内容中精选。了解更多

Muhammad Hamza

Successfully Raised $3.5m+ for Client | Senior UX/UI Designer | DEFI | Crypto | Crypto Blockchain and NFT enthusiastic…
Michael Andreev

UX/UI Designer | UX Research | Experience Design | Design Thinking | Agile | Figma
Omran Khleifat

UX/UI Design Manager @ Equiti | Design Mentor & Speaker

1 Define your speed goals

Before you collect any feedback, you need to have a clear idea of what you want to achieve with your loading speed. How fast is fast enough for your website's purpose, audience, and context? You can use some industry benchmarks and best practices as a reference, but you also need to consider your own goals and metrics. For example, you might want to reduce your bounce rate, increase your page views, or improve your conversion rate. You can use tools like Google PageSpeed Insights or Lighthouse to measure your current speed and identify areas for improvement.

添加您的观点

Michael Andreev

UX/UI Designer | UX Research | Experience Design | Design Thinking | Agile | Figma
举报内容
Load a modal window in 200 milleseconds? Or instantly? Determining the optimal interface speed is one of the challenging tasks in modern UX, despite the fact that current trends tell us - the faster, the better. Is this unambiguously true? Maybe sometimes it's worth slowing down a bit to emphasize an important point? To understand the optimal speed of an interface, you must first of all understand the goals and objectives of a particular fragment of the interface, its semantic load, as well as possible difficulties the user may have when working with it.

已翻译

赞
Omran Khleifat

UX/UI Design Manager @ Equiti | Design Mentor & Speaker
举报内容
Here's a fun story: for a food delivery app, we set up a 'war room' with screens showing real-time user interactions. It was like NASA's mission control, but for loading speed! We watched how users reacted to different loading times and noticed a trend – most abandoned their carts if the menu took more than 3 seconds to load. Armed with this insight, we optimized image sizes and server responses. The result? Faster load times and more completed orders. It was a small change with a big impact, like adding a pinch of salt to a recipe and suddenly, it tastes perfect.

已翻译

赞

2 Ask your users directly

Gaining user feedback on your loading speed can be as simple as asking them directly. Surveys, polls, interviews, and focus groups are all great ways to get their opinions, preferences, and expectations. Questions such as “How satisfied are you with the loading speed of our website?” or “How does the loading speed affect your decision to use our website or service?” can help you gain valuable insight into their needs, pain points, and satisfaction levels. Their feedback can then be used to prioritize your speed optimization efforts and focus on the most critical aspects of your website.

添加您的观点

Muhammad Hamza

Successfully Raised $3.5m+ for Client | Senior UX/UI Designer | DEFI | Crypto | Crypto Blockchain and NFT enthusiastic | Web & App designer | Web 3.0 Designer | Web3 Enthusiast
举报内容
Leveraging user feedback to optimize loading speed involves a proactive approach to address performance issues. Start by collecting feedback through surveys, user interviews, or online reviews to identify specific concerns related to slow loading times. Analyze this feedback to pinpoint common pain points or patterns mentioned by users. Once you've identified the key issues, prioritize them based on severity and impact on the user experience. Tackle technical aspects such as image compression, server response times, and overall website or application optimization to address the root causes of slow loading.

已翻译

赞

3 Observe your users in action

Observing your users in action is another way to gain insight on your loading speed. Tools like Google Analytics, Hotjar, or Crazy Egg can track and analyze user behavior, interactions, and feedback on your website. Metrics like page load time, time to first byte, first contentful paint, speed index, largest contentful paint, cumulative layout shift, and first input delay can give you an objective view of how your website performs under different conditions, devices, and networks. With this data, you can identify and fix any issues or bottlenecks that affect your loading speed.

添加您的观点

4 Test your website with different scenarios

Gaining user feedback on loading speed can be done in a few ways, one of which is to test your website with different scenarios. Tools such as WebPageTest, Pingdom, and GTmetrix can be used to simulate and measure your website's speed under various conditions, including geographic regions and markets, screen sizes and resolutions, web browsers and versions, as well as bandwidths, latencies, and connection types. Testing your website with different scenarios gives you a comprehensive and comparative view of how your website is performing for different segments of users. This feedback can then be used to optimize your website for different scenarios and guarantee a fast user experience.

添加您的观点

5 Experiment with different solutions

Experimenting with different solutions is a fourth way to get user feedback on your loading speed. You can use tools like Google Optimize, Optimizely, or VWO to create and run A/B tests, multivariate tests, or split tests. These tests can assess elements that affect loading speed such as images, fonts, scripts, stylesheets, caching, and CDN. This experimentation will provide a data-driven and evidence-based view of how your website improves or worsens loading speed. Ultimately, you can use this feedback to fine-tune your website and find the optimal balance between speed and quality.

添加您的观点

6 Keep your users informed and engaged

A fifth and final way to get user feedback on your loading speed is to keep your users informed and engaged. Tools like Skeleton Screens, Progress Bars, or Spinners can show your users your website's progress while Feedback Buttons, Ratings, or Reviews can be used to get their thoughts, feelings, and suggestions. Their feedback can be used to acknowledge and appreciate their patience and loyalty, apologize and explain any delays or errors, educate them about your loading speed goals and achievements, and solicit and implement their ideas and recommendations. Keeping your users informed and engaged can give you a human and emotional view of how your website affects their experience and satisfaction. It can also build trust, rapport, and loyalty with them by making them feel valued and respected.

添加您的观点

Dmitri Atrash

Lead UX/UI & Product Designer | Digital Strategy & Inclusive Design Advocate | Former Naval Aviator | Driving Brand Innovation with Human-Centric Solutions
举报内容
To optimize loading speeds, I've found that keeping users engaged during wait times is crucial. I implemented Skeleton Screens and Progress Bars on my last project, which significantly reduced bounce rates. I also added a Feedback Button, which users used to report their experiences. Their insights were invaluable; one user suggested optimizing images, which dramatically improved load times. By showing appreciation for their input and acting on their recommendations, we fostered a sense of community and loyalty. This approach not only addresses technical issues but also builds a rapport with users, making them feel heard and valued.

已翻译

赞

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

User Experience Design

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How can you use user feedback to optimize loading speed?

1

2

3

4

5

6

7

1 Define your speed goals

2 Ask your users directly

3 Observe your users in action

4 Test your website with different scenarios

5 Experiment with different solutions

6 Keep your users informed and engaged

7 Here’s what else to consider

User Experience Design

给文章评分

感谢您的反馈

更多User Experience Design相关文章

更多相关阅读内容

How can you use user feedback to optimize loading speed?

1

2

3

4

5

6

7

1 Define your speed goals

2 Ask your users directly

3 Observe your users in action

4 Test your website with different scenarios

5 Experiment with different solutions

6 Keep your users informed and engaged

7 Here’s what else to consider

User Experience Design

给文章评分

感谢您的反馈

查看其他技能