How can you use tone and inflection to create a sense of urgency in outside sales?

1 Use a confident and assertive tone

A confident and assertive tone shows that you are an expert in your field and that you have a valuable solution for your prospects. It also conveys that you are not desperate or pushy, but that you have a genuine reason to urge them to act now. To use a confident and assertive tone, speak clearly and loudly enough to be heard, avoid filler words and hesitations, and emphasize the benefits and outcomes of your offer.

2 Use a varied and expressive inflection

A varied and expressive inflection helps you keep your prospects engaged and interested in what you have to say. It also helps you convey emotion and enthusiasm, which can influence your prospects' feelings and decisions. To use a varied and expressive inflection, change the pitch, volume, and speed of your voice according to the context and purpose of your words. For example, you can use a higher pitch and volume to highlight a key point or a problem, and a lower pitch and volume to create contrast or suspense.

3 Use a direct and concise language

A direct and concise language helps you communicate your message clearly and effectively, without wasting time or confusing your prospects. It also helps you create a sense of urgency by showing that you respect your prospects' time and that you have a limited offer or opportunity for them. To use a direct and concise language, use short and simple sentences, avoid jargon and technical terms, and use action verbs and positive words.

4 Use a questioning and suggestive tone

A questioning and suggestive tone helps you engage your prospects in a conversation and elicit their feedback and objections. It also helps you create a sense of urgency by implying that your offer is in high demand or that your prospects might miss out on something valuable if they delay. To use a questioning and suggestive tone, ask open-ended and probing questions, use rhetorical questions and suggestions, and use words like "imagine", "what if", and "how would you feel".

5 Use a friendly and empathetic tone

A friendly and empathetic tone helps you build rapport and trust with your prospects and show that you care about their needs and challenges. It also helps you create a sense of urgency by showing that you understand their pain points and that you have a solution that can help them overcome them. To use a friendly and empathetic tone, use a warm and pleasant voice, use their name and personal pronouns, and use words like "you", "your", and "yours".

6 Use a calm and respectful tone

A calm and respectful tone helps you maintain your professionalism and credibility, and avoid sounding aggressive or manipulative. It also helps you create a sense of urgency by showing that you are not pressuring or forcing your prospects, but that you are offering them a valuable and timely opportunity. To use a calm and respectful tone, use a moderate and consistent voice, avoid interrupting or talking over your prospects, and use words like "please", "thank you", and "I appreciate".

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?