How can you use summary statements to help clients build confidence?

1 What are summary statements?

Summary statements are concise and accurate reflections of what the client has said or implied during the conversation. They can be used to clarify, confirm, or emphasize the client's main points, feelings, or intentions. Summary statements are not questions, interpretations, or advice. They are simply a way of showing the client that you are listening and that you respect their autonomy and agency.

2 Why are summary statements important?

Summary statements are important for several reasons. First, they can help the client feel heard and understood, which can enhance rapport and trust. Second, they can help the client organize and integrate their thoughts and emotions, which can reduce confusion and ambivalence. Third, they can help the client recognize and reinforce their own reasons and resources for change, which can increase confidence and commitment. Fourth, they can help the client transition from one topic or phase to another, which can maintain focus and direction.

3 How to use summary statements effectively?

To use summary statements effectively, you need to follow some guidelines. First, you need to listen attentively and actively to the client, without interrupting or judging. Second, you need to select the most relevant and meaningful aspects of what the client has said, without adding or omitting anything. Third, you need to use a neutral and respectful tone, without sounding patronizing or sarcastic. Fourth, you need to check with the client if your summary is accurate and complete, without assuming or imposing. Fifth, you need to elicit the client's response and feedback, without leading or persuading.

5 What to avoid when using summary statements?

When using summary statements, there are several pitfalls to be aware of which can have a negative effect on the conversation. Using too many or too few summary statements can make the conversation feel repetitive or disjointed, while using too long or too short summary statements can make the conversation feel overwhelming or superficial. Additionally, inaccurate or incomplete summary statements can make the client feel misunderstood or ignored, while biased or judgmental summary statements can make the client feel criticized or pressured. Lastly, closed or directive summary statements can make the client feel trapped or manipulated.

6 How to practice summary statements?

Improving summary statements is a skill that can be developed with practice and feedback. To practice, review and analyze examples of summary statements from motivational interviewing literature or recordings. You can also role-play or simulate scenarios with a partner or coach, and use summary statements as appropriate. Additionally, you can record or transcribe your own motivational interviewing sessions to identify and evaluate your summary statements. Furthermore, seek feedback from peers, supervisors, or mentors on your summary statements and reflect on your own strengths and areas for improvement.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?