How can you use solution-focused communication to help peers achieve their goals in online peer support?

Solution-focused communication is a therapeutic approach that focuses on individuals' strengths and resources to help them achieve their goals. In an online peer support context, using solution-focused communication can be particularly effective in empowering peers. Here are some strategies to employ: Active listening Help your peer articulate their goals and aspirations clearly. Explore Strengths and Resources Ask scaling questions to gauge the perceived level of progress or improvement. Exception Questions Goal Setting and Action Planning Highlighting Progress Feedback on Efforts Visualization Techniques Solution-Focused Questions Collaborative Problem-Solving Encourage Self-Reflection

I have found that we often believe we are working for a solution to a problem that is well defined. However, when asking if a person seeking to find a solution, can describe the problem for which they want to solve and articulate it - preferrably verbally so that you can follow-up with questions with the intention of letting the person to clarify and come to the true problem statement. Then often along the way, that person realizes the solution themselves. Simply by being able to put the problem in a description communicated with somebody else, beyond what is in their mind.

The two key points to helping a colleague are: 1, letting them know that there is no competition between us; 2, helping them break down the problem, and letting them know that this matter is also of some help to me, letting them know that I am also a beneficiary. In this way, the other party will be willing to open up and tell more truths, which is conducive to my better helping him. Then, we need to work backward from the goal, setting up the process, and defining the beginning and end of the process. Of course, in this process, we need to use more "Why" and "What" questions to explore whether the goal is clear and well-defined, whether it can solve the problem, and whether it touches on the essence of the problem.

When coaching people in learning that they usually sit on the answer to their problems, they grow. And as they grow, they gain experience and become more effective and eager to take on new challenges.

Sometimes when trying to get people to find answers to problems within themselves, you realize that this person does not have the ability to come to a solution on their own. If encouraging and coaching such a person for too long to find a resolution to their problem can be demotivating for them. When helping or coaching others to find a remedy for their hinderances, one must also observe when instead a solution should be provided to them. And if you do not have the knowledge to provide it there and then, you are most likely better off letting them know that they need to ask somebody else for assistance. The best would be though if you would be able to help them find somebody else to support them.

Start by asking if they want help with a solution, or just a friendly listening ear. Sometimes people just need to rant and feel their emotions and let them be witnessed. Guiding someone to consider their goals when they’re in such a place is counterproductive. Also, sometimes people need help brainstorming new solutions. It’s important to empower people to make their own choices and give them the confidence to do so, but often people don’t know what options they have.