How can you use social norms to influence stakeholders?
As a program manager, you often need to persuade and influence various stakeholders to align with your vision, goals, and priorities. However, not everyone is easily convinced by facts, logic, or authority. Sometimes, you need to leverage the power of social norms to shape their behavior and attitudes. Social norms are the unwritten rules and expectations that guide how people act and interact in a group or society. They can be positive, such as encouraging cooperation, collaboration, and innovation, or negative, such as fostering conformity, resistance, and groupthink. In this article, you will learn how to use social norms to influence stakeholders in four ways: by identifying the relevant norms, by creating a sense of belonging, by highlighting the benefits and consequences, and by modeling the desired behavior.