How can you use social media and crowdsourcing for collaborative decision-making with external stakeholders?

Before you start using social media and crowdsourcing for collaborative decision-making, it's important to define your goal and scope. Ask yourself the following questions What decision do you need to make? Who are your external stakeholders? What do you hope to achieve through collaborative decision-making? What are your constraints and limitations? Once you have defined your goal and scope, you can start using social media and crowdsourcing to gather input from your external stakeholders. By using social media and crowdsourcing for collaborative decision-making, you can make more informed decisions that are more inclusive of your external stakeholders.

Social platforms like Slack, Yammer, or Ideascale are great for crowdsourcing stakeholder perspectives, insights, and ideas to shape collaborative decisions. Features like comments, reactions, and surveys enable transparent conversations at scale. We share prototypes, product designs, campaign creatives, etc. to gather usage feedback to improve end solutions. For policy choices or social impact dilemmas, broader public input builds ethical wisdom. But sound frameworks, community management, and filtering for constructive voices remain keys to success.

Choosing the right platform and format for social media and crowdsourcing for collaborative decision-making with external stakeholders depends on your specific needs and goals. I would suggest considering some of these factors. Your target audience, your goals, your scope - broad or narrow, your desired outcomes, any constraints and limitations. When choosing the right platform & format you should consider which would suit your needs & obtain the best results. Social media platforms Facebook, LinkedIn etc, crowdsourcing platforms InnoCentive, Kaggle etc, virtual collaboration tools Zoom, Google Meet etc, hybrid approach a combination of different platforms and formats. Consider your needs & goals to be on the right platform & format.

To create and share engaging content on various social media platforms, consider the following: Know your audience, keep it concise and engaging, utilize storytelling, ask questions to foster interaction & experiment with different formats like video, images, carousels, infographics & live videos. You would also need to optimize for each platform & not forget to track & analyze, data will let you know what's working & not. Consistency is key. Regularly publish high-quality content that aligns with your brand's voice and values to maintain audience engagement and achieve your social media goals.

Before you start it's important to establish clear guidelines for what kind of feedback you're looking for & how you'll use it. This will help to ensure that you receive feedback that is constructive, actionable & relevant to your needs. Set up systems to create multiple channels for feedback, ensure you collect feedback regularly, analyze and prioritize feedback, always respond to feedback & use feedback to make improvements. Make sure that you're using the feedback you collect to make real changes & any improvements. Managing & moderating feedback: use a feedback management tool, train your team on how to give and receive feedback & create a culture of feedback. This will help you to build stronger relationships with your stakeholders.