How can you use self-service options and FAQs to reduce customer service inquiries?
Self-service options and FAQs are powerful tools to reduce customer service inquiries and costs. They allow customers to find answers to common questions and resolve simple issues without contacting a support agent. This can save time, money, and resources for both customers and businesses. In this article, you will learn how to use self-service options and FAQs effectively to enhance your customer service operations.