How can you use the SCAMPER problem solving framework in consulting?

Very often the best solution isn't a new system or workflow. But fixing or improving what we already have. But this requires new ideas, and solutions. A great place to start is challenging what is assumed knowledge. Unearth the blockages, breaks, inefficiencies, as well as the new creative ideas to remove steps, automate, optimise, or shift the model more radically. The advantage lies in speed of execution and implementation, with lower risks and costs. The questions and model are powerful, and the SCAMPER tool is a valuable addition to your toolkit.

A process flow guiding a change is excellent. But what this does not take into conscious account is the mindset of the people involved in the entire flow.

In the world of consulting, the utilization of effective problem-solving frameworks is crucial to delivering valuable solutions. One such framework that can be particularly useful is SCAMPER. SCAMPER stands for Substitute, Combine, Adapt, Modify, Put to another use, Eliminate, and Reverse. By applying SCAMPER, consultants can approach the idea generation process strategically and systematically. Starting with substitution, consultants can explore alternative options to address the problem at hand. Combining existing ideas can lead to innovative solutions that leverage the strengths of different approaches.

Consulting business by itself requires creativity whether it is a client issue or placement of service or idea. However, in a fast moving world it is always helpful to have on hand some tool for example like SCAMPER which help a consultant have a more structured approach in solving request at hand. At the same time SCAMPER , as a frame, for the consultant works towards branding approach of consultant in addressing clients requests and in this sense even gives a consultant the opportunity for defining its own unique signature in rendering consulting services being consistent in approach.

An example of applying SCAMPER in human capital strategy could be reevaluating a company's onboarding process. Suppose the existing process is lengthy and leads to disengaged new hires. Using the 'Substitute' aspect of SCAMPER, you might replace some of the traditional paperwork with interactive digital content. Or, under 'Combine,' you could merge onboarding with team-building exercises to foster relationships from day one. Such innovations can transform an uninspiring routine into an engaging experience, demonstrating how SCAMPER can lead to practical and forward-thinking solutions in our field.

SCAMPER is a great tool for thinking inside out. But it stops there. You have to take what you generate in SCAMPER session and turn it into prototypes and bring them to potential customers/users/stakeholders. SCAMPER is like Frankestein, best of each part may not be best when together. Be prepared to change your mind when that happen. You also have to remember the people you work with, they too part of the solutions - you want the idea to launch, not just nice on paper.

By integrating SCAMPER with strategic execution, substantial outcomes have been achieved. For team building, blending L&D program with CSR initiatives, where employees develop project management skills through community projects and gain collaborative skills. Additionally, applying content marketing strategies and principles to L&D has boosted engagement by aligning learning content assets/materials with decision-making stages, driving learners to achieve business outcomes. This approach extends the one-time event across decision-making stages. I have formulated a framework, CARENA, that designs effective and engaging learning experiences quickly and effectively. These two examples illustrate how the Combine and Adapt methods panned out.