How can you use process mapping to optimize quality flow?

Insbesondere die Wertstromanalyse und darauf aufbauende Techniken, k?nnen wertvolle Einblicke generieren. Sie auch Learning to see und weiteren Arbeiten von Mike Rother, der die ursprünglichen Grundlagen zu dieser Methode legte.

One such timeless methodology is Value Stream Mapping (VSM), which remains a cornerstone in process mapping despite the emergence of new methodologies and tools. In this essay, we'll explore why VSM techniques continue to hold relevance in today's dynamic business environment. Value Stream Mapping, originating from the Toyota Production System, is a visual tool used to analyze and improve the flow of materials and information required to bring a product or service to a customer. At its core, VSM enables organizations to identify waste, streamline processes, and optimize value delivery, making it an invaluable asset in process improvement initiatives.

In addition to the process map, do a value stream map and compare the differences. Loopbacks and other wasteful non-value adding activities are potential targets for waste reduction and quality improvements. On a value stream map you can directly look at process yields to discover the quality loss points.

There are several process flow programs that can be used to create flowcharts such as Lucidchart, Google, and Visio. Most of these programs can be used for free giving you a chance to see what works best for your needs. Recommend you start by talking out the process and listing all of the steps. Once that’s completed you can start entering additional details such shapes, subroutines and text detailing required information. Once you’re done, recommend you go through the flow to see if any corrections are needed, but also have someone else who hasn’t seen the flow go through it as well. Having an independent view of the flow helps to determine if anything is missing as well as confirms that there is a logical flow to the process.

You cannot fix what you cannot see. People need to see the same things so they can agree on “what’s the problem?”. A process map is one visualization of how things flow today, allowing a team to agree on HOW things work, and ask WHY is it this way? This identifies potential targets for further work to make improvements.

Use the process map to identify where key problems come from in a process - this helps establish SCOPE boundaries for your work, and identify potential causes.

Remember that maps themselves are not the goal. The goal is problem solving - so always map for a specific business or client purpose - e.g. how your process creates customer value.