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How can you use problem solving skills to improve patient outcomes?

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Problem solving skills are essential for working with physicians and delivering high-quality patient care. Whether you are a nurse, a therapist, a technician, or any other allied health professional, you need to be able to identify, analyze, and resolve problems that may arise in your daily interactions with physicians and patients. In this article, you will learn how to use problem solving skills to improve patient outcomes in four steps: define the problem, generate alternatives, evaluate and select solutions, and implement and monitor results.

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John Chuback, MD, FACS

Cardiovascular Surgeon, Educator, Personal Development Expert, Author, Inventor, Artist, Poet, Podcaster, Entrepreneur,…

1 Define the problem

The first step in problem solving is to clearly define the problem that you are facing. This means asking questions, gathering information, and clarifying the facts and assumptions. For example, if you notice that a patient's condition is deteriorating, you need to find out what is causing it, what are the symptoms, what are the risks, and what are the goals of treatment. You also need to communicate the problem to the physician and other team members, and listen to their perspectives and feedback.

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Willys Orcas H.

DES- Médecine d’Urgence | Spécialiste des MNT| Point Focal TB Zone Sanitaire ABD
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Après l’identification des problèmes il s’agira impérativement de savoir hiérarchiser ces problèmes. Par exemple, prioriser les urgences. C’est-à-dire les classer par priorités. Aussi prendre les points de vue des autres membres de l’équipe est important comme déjà souligné ci haut.

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KiBeom K.

Medical Student at WSU Elson S. Floyd College of Medicine
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Identifying a shared goal is one way to solve challenging problem. There may a number of ways to achieve the shared goal, especially improving patient outcomes in healthcare. Understanding that someone else also has as much passion, talents, and skills as you to be successful on patient care team may help reaching mutual consensus and target the goal step by step.

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2 Generate alternatives

The next step is to generate possible solutions to the problem, based on the information and resources available. You can use brainstorming, research, or consultation to come up with different options. For example, if you are dealing with a patient who is not responding to a medication, you can explore other medications, dosages, routes of administration, or combinations. You can also consider non-pharmacological interventions, such as physical therapy, education, or counseling. You should aim to generate as many alternatives as possible, without judging or rejecting them at this stage.

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John Chuback, MD, FACS

Cardiovascular Surgeon, Educator, Personal Development Expert, Author, Inventor, Artist, Poet, Podcaster, Entrepreneur, Visioneer RPVI, RVT, RPhS
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Typically there are numerous viable solutions to a given problem set. As they say, “there’s more than one way to skin a cat.” As a surgeon, I can say each surgeon has his or her preferences in terms of techniques, instruments, etc. Be open to the idea that there are numerous paths to success. If you present these options, it empowers the person you’re speaking with, or advising. This brings comfort and reduces stress. It gives the patient, client, etc. a sense of control and you know whatever they chose they can’t go wrong.

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3 Evaluate and select solutions

The third step is to evaluate the pros and cons of each alternative, and select the best one for the situation. You can use criteria such as effectiveness, feasibility, safety, cost, and ethics to compare and rank the options. You should also involve the physician and the patient in the decision making process, and respect their preferences and values. For example, if you are choosing between two medications, you should consider their efficacy, side effects, interactions, availability, and affordability. You should also ask the physician for their recommendation, and the patient for their consent.

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4 Implement and monitor results

The final step is to implement the chosen solution, and monitor its results. You should follow the physician's orders, document the actions taken, and observe the patient's response. You should also evaluate the outcome, and measure the impact of the solution on the patient's condition, satisfaction, and quality of life. If the solution is not working, or if new problems arise, you should go back to the previous steps, and adjust or change the solution accordingly.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you use problem solving skills to improve patient outcomes?

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1 Define the problem

2 Generate alternatives

3 Evaluate and select solutions

4 Implement and monitor results

5 Here’s what else to consider

Working with Physicians

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How can you use problem solving skills to improve patient outcomes?

1

2

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1 Define the problem

2 Generate alternatives

3 Evaluate and select solutions

4 Implement and monitor results

5 Here’s what else to consider

Working with Physicians

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