How can you use performance measurement to identify critical BPR areas in the service industry?
Performance measurement is a key tool for business process reengineering (BPR) in the service industry. BPR is the radical redesign of business processes to achieve dramatic improvements in cost, quality, speed, and customer satisfaction. In this article, you will learn how to use performance measurement to identify critical BPR areas in the service industry, and how to apply some best practices and methods to measure and improve your service processes.