How can you use Opera Reservation System for large groups?

1 What is a large group in ORS?

A large group in ORS is a reservation that consists of more than one room, and has a common identifier, such as a group code, a group name, or a group contact. You can create a large group in ORS by using the Group Booking feature, which allows you to enter the basic details of the group, such as the arrival and departure dates, the number of rooms, the room types, the rates, and the billing arrangements. You can also assign a group coordinator, who is the main contact person for the group, and who can access and modify the group reservation.

2 How to create a large group reservation in ORS?

Creating a large group reservation in ORS requires you to go to the Reservations menu and select Group Booking. You need to enter the group code, the group name, and the group coordinator, as well as any optional information. To enter the room block details, click on the Rooms button to specify the number of rooms, room types, rates, and inventory controls for each room type. You can also apply discounts, taxes, and surcharges to the group rates. The Options button allows you to enter group options such as the cut-off date, deposit policy, cancellation policy, and attrition policy. Furthermore, you can set up alerts and reminders for the group coordinator and hotel staff. Lastly, clicking on the Billing button allows you to choose how the group will pay and set up credit limits, payment methods, and invoice preferences for the group. Finally, click on the Save button to create the group reservation in ORS.

3 How to manage a large group reservation in ORS?

Once you have created a large group reservation in ORS, you can manage it with the Group Master feature. This allows you to view and edit the group information, such as the status, rooming list, options, billing details, and history. You can also use this feature to add or remove rooms from the block, change rates or room types, apply discounts or taxes, confirm or cancel the reservation, generate confirmations or invoices, and communicate with the group coordinator or hotel staff via email, phone, or notes.

4 How to use ORS for large group distribution?

Using ORS for large group distribution offers several advantages, such as selling group inventory through multiple channels, such as OTAs, GDS, and direct booking websites. The Channel Management feature helps you create and manage channel profiles that define the settings and preferences for each channel, as well as rate plans that define the pricing and policies. Furthermore, you can create and manage inventory blocks that define the allocation and control of inventory for each channel. Lastly, you can monitor and update the channel performance to view the statistics and feedback for each channel.

5 How to use ORS for large group loyalty?

Using ORS for large groups can be beneficial for large group loyalty, allowing you to reward guests for repeat bookings, referrals, or reviews. The Loyalty Management feature enables you to create and manage loyalty programs, accounts, transactions, and promotions. Programs define the structure and benefits of loyalty schemes, such as program name and type, membership levels, and rewards. Accounts store personal and transactional data of loyalty members. Transactions record points or credits earned or redeemed by members. Promotions offer incentives or discounts to loyalty members. All of these features provide valuable information to inform and reward your guests.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?