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How can you use online support to promote knowledge sharing in virtual teams?

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Knowledge sharing is vital for virtual teams to collaborate effectively, learn from each other, and innovate. However, it can be challenging to create a culture of knowledge sharing when team members are working remotely, across different time zones, and using different tools. Online support can be a powerful way to promote knowledge sharing in virtual teams, by providing timely, relevant, and accessible information and feedback. In this article, you will learn how to use online support to foster knowledge sharing in your virtual team, and what benefits it can bring.

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1 Define online support

Online support is any form of assistance or guidance that is delivered through digital channels, such as email, chat, video, webinars, forums, or social media. Online support can be provided by team leaders, peers, experts, mentors, coaches, or external sources. Online support can help virtual teams overcome the barriers of distance, time, and communication, and enhance their knowledge sharing practices.

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Angela Arntz

Global Travel Director|Unisys ? Concur Admin ? Global Travel ? Expense ? Card Program Admin ? Process Improvement
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Leveraging online communities to gain insights can be very powerful. I have personally reached out and found that other's are open and willing to share. The 1st step is asking for help!

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2 Identify knowledge needs

The first step to use online support to promote knowledge sharing is to identify the knowledge needs of your virtual team. What are the gaps, challenges, or opportunities that your team members face in their work? What are the skills, competencies, or insights that they need to improve their performance, solve problems, or create value? You can use surveys, interviews, feedback sessions, or analytics to assess the knowledge needs of your team, and prioritize them according to their urgency, relevance, and impact.

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3 Choose the right tools

The next step is to choose the right tools to deliver online support that meets the knowledge needs of your team. There are many tools available for online support, but not all of them are suitable for every situation. You need to consider the type, level, and frequency of knowledge that you want to share, and the preferences, availability, and accessibility of your team members. For example, you can use email or chat for simple, quick, and asynchronous knowledge sharing, video or webinars for complex, interactive, and synchronous knowledge sharing, and forums or social media for collaborative, diverse, and continuous knowledge sharing.

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4 Create a supportive culture

The third step is to create a supportive culture that encourages and rewards knowledge sharing in your virtual team. Online support is not only about providing information, but also about building trust, rapport, and engagement among team members. You can create a supportive culture by setting clear expectations and goals for knowledge sharing, providing positive feedback and recognition for knowledge contributors, facilitating social and informal interactions among team members, and modeling knowledge sharing behavior yourself.

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Bhavin Gandhi

Technical Program Director | Drove $100M+ in revenue by bridging business and tech | Al/ML | MBA | MS in CS | PMP? | CSM? | SAFe?
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This step is pivotal in the process. You can't foster knowledge sharing without a robust support system. For example, I made a minor adjustment to our weekly team meeting by dedicating 10 minutes each month for team members to share new learnings. While it might appear like a small change, it proved to be highly effective. This initiative triggered a butterfly effect within our team. When someone shared insights into a new technology they learned and the learning process, it not only encouraged others to do the same but also became a valuable resource for further enhancing their knowledge. Thus, I strongly recommend allocating regular time in team meetings to discuss team members' learnings for fostering a culture of learning.

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5 Monitor and evaluate

The final step is to monitor and evaluate the effectiveness of online support for knowledge sharing in your virtual team. You need to track and measure the outcomes and impacts of online support, such as improved performance, quality, innovation, or satisfaction. You also need to collect and analyze the feedback and opinions of your team members, such as their satisfaction, challenges, or suggestions. You can use tools such as surveys, interviews, tests, or analytics to monitor and evaluate online support. Based on the results, you can adjust and improve your online support strategies and practices.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you use online support to promote knowledge sharing in virtual teams?

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3

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1 Define online support

2 Identify knowledge needs

3 Choose the right tools

4 Create a supportive culture

5 Monitor and evaluate

6 Here’s what else to consider

Virtual Teams

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How can you use online support to promote knowledge sharing in virtual teams?

1

2

3

4

5

6

1 Define online support

2 Identify knowledge needs

3 Choose the right tools

4 Create a supportive culture

5 Monitor and evaluate

6 Here’s what else to consider

Virtual Teams

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