How can you use the Mediation Model to resolve conflicts with third-party assistance?
Conflict is inevitable in any human interaction, but it can also be destructive if not handled properly. When two or more parties are unable to resolve their differences by themselves, they may need the help of a third-party mediator. Mediation is a voluntary and confidential process that aims to facilitate communication, understanding, and agreement between the conflicting parties. In this article, you will learn how to use the Mediation Model, a six-step framework for conducting effective mediation sessions.