How can you use leader-member exchange theory to build strong team relationships?
Leader-member exchange theory, or LMX, is a framework that explains how leaders develop different types of relationships with their followers based on trust, respect, and mutual support. According to LMX, leaders can create high-quality exchanges with some followers, who are more involved, committed, and productive, and low-quality exchanges with others, who are less engaged, satisfied, and loyal. As an administrative manager, you can use LMX to build strong team relationships by following these steps: