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How can you use follow-up items to drive organizational learning?

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Organizational learning is the process of creating, sharing, and applying knowledge within an organization to improve performance and achieve goals. One of the ways to foster organizational learning is to use follow-up items after meetings, workshops, or training sessions. Follow-up items are tasks, actions, or feedback that need to be completed or addressed after a learning event. They can help you reinforce key messages, assess learning outcomes, and identify areas for improvement. In this article, you will learn how to use follow-up items to drive organizational learning in your office administration role.

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1 Define follow-up items

Follow-up items are any activities or information that you or your colleagues need to do or provide after a learning event. These may be related to the content, the process, or the impact of the learning event. For instance, follow-up items can include completing a quiz or survey to test knowledge and satisfaction, submitting a report or reflection to document learning or progress, implementing a new skill or procedure to apply learning or change behavior, sharing feedback or suggestions to improve the learning event or organization, and reviewing the results of the learning event to measure its effectiveness and impact.

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Shanaaz Arendse

entrepeneur@ Pathway Business Solutions | Business Strategist, SME Business Plans
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Utilizing follow-up items for organizational learning involves identifying key insights post-project, creating actionable tasks, assigning responsibilities, and setting deadlines. It requires documenting changes, regularly reviewing progress, and fostering a feedback culture. Share lessons learned, incorporate findings into training, and celebrate successes. This iterative process ensures continuous improvement, adapting to challenges, and cultivating a dynamic learning environment.

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2 Plan follow-up items

When using follow-up items, it is essential to plan ahead and consider the purpose, timing, and format. You should define objectives and expectations, align the follow-up items with learning objectives and outcomes, schedule them within a reasonable time frame, choose the right tools and methods, and communicate clearly and consistently. Doing so will ensure that follow-up items are effective.

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Eric Shay Howard

Writer, Editor, Professor
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Don’t assume that participants want surveys, copies of slides, and other materials right after a meeting ends. Sometimes, depending on the topic or tone of the meeting, it can be helpful to space out the follow-up items. Waiting until the end of the day or the next morning can help us feel like we are not being bombarded with documents and needs and can also help us with active recall, especially if the session was more instructional and skill-based.

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3 Execute follow-up items

Executing follow-up items successfully requires diligent execution; you should follow the plan, monitor progress, and report results. This includes completing the items as assigned or agreed, tracking and recording completion and quality, sharing results and feedback with stakeholders, acknowledging and rewarding efforts and achievements, and addressing any issues or challenges that arise.

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4 Analyze follow-up items

Thoroughly analyzing follow-up items is essential for productive use. You should review the data, evaluate the performance, and identify the gaps and opportunities. To do this, you should collect and organize data and feedback from the follow-up items, compare and contrast the results with the baseline and goals, assess their strengths and weaknesses and their impact on the learning event and organization, recognize successes and best practices, and determine areas for improvement and innovation.

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5 Apply follow-up items

In order to use follow-up items strategically, you need to apply them continuously. Taking the insights, lessons, and recommendations from the follow-up items into consideration can inform and enhance future learning events and organizational processes. For instance, incorporate feedback and suggestions from the follow-up items into planning and design of the next learning event, adjust and update skills and procedures based on results and outcomes of the follow-up items, share and disseminate knowledge and best practices from the follow-up items with colleagues and partners, monitor and measure the long-term impact and value of the follow-up items on performance and goals, as well as seek and create new opportunities for learning and growth from the follow-up items. Follow-up items are a great way to drive organizational learning in your office administration role. If used effectively, they can reinforce, assess, improve, and apply your learning to contribute to your organization's success.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you use follow-up items to drive organizational learning?

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1 Define follow-up items

2 Plan follow-up items

3 Execute follow-up items

4 Analyze follow-up items

5 Apply follow-up items

6 Here’s what else to consider

Office Administration

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How can you use follow-up items to drive organizational learning?

1

2

3

4

5

6

1 Define follow-up items

2 Plan follow-up items

3 Execute follow-up items

4 Analyze follow-up items

5 Apply follow-up items

6 Here’s what else to consider

Office Administration

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