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How can you use feedback to build relationships through oral communication?

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Feedback is an essential part of oral communication, whether you are giving a presentation, leading a meeting, or having a conversation. Feedback can help you improve your skills, clarify your message, and build trust and rapport with your audience. However, feedback can also be challenging to give and receive, especially if it is negative, vague, or inconsistent. How can you use feedback to build relationships through oral communication? Here are some tips to help you.

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Andre Allen

Executive Support

1 Choose the right time and place

Feedback is most effective when it is timely, relevant, and respectful. If you want to give feedback to someone after an oral communication event, choose a time and place that is convenient, private, and comfortable for both of you. Avoid giving feedback when you or the other person are stressed, angry, or distracted. Also, avoid giving feedback in front of others, unless it is positive and appropriate for the situation.

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Dr. Prasanth Nair

Ph.D. in Management ? Agile & Strategic HR Leader ? Global Talent Acquisition ? Performance & Retention Management ? HR Transformation ? Training & Development
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In the heat of the moment or right before deadlines, you should avoid providing feedback. Find a place that is quiet and private, where both parties can concentrate completely. Take into account the amount of work they have to do and be flexible in order to identify a time that works for both of you.

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2 Be specific and constructive

Feedback should be based on observable facts and behaviors, not on personal opinions or assumptions. For example, instead of saying "Your presentation was boring", you could say "Your presentation could be more engaging if you used more visuals, stories, and questions". Feedback should also be constructive, meaning that it should provide clear and actionable suggestions for improvement, not just criticism or praise. For example, instead of saying "You did a great job", you could say "You did a great job of explaining the main points and answering the questions. Next time, you could try to speak louder and make more eye contact".

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3 Listen and respond

Feedback is a two-way process that requires listening and responding. When you give feedback, listen to how the other person reacts and responds. Do they understand your feedback? Do they agree or disagree? Do they have any questions or concerns? Be open to their feedback as well, and acknowledge their perspective and feelings. When you receive feedback, listen attentively and respectfully. Don't interrupt, argue, or get defensive. Ask for clarification or examples if you need them. Thank the person for their feedback, and let them know how you will use it to improve your oral communication.

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Andre Allen

Executive Support
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Listening is key, my real example in one location the services manager would come and say to me I heard your feedback how can we better support you? They are willing to listen and repeating my ideas and even had a few of the ideas put in play. The allowed me to feel valued, it showed my investment to the company and my growth. In the other hand another company I worked for service manager would come in and say this is how I want it done. When I disagreed and offered a suggestion it was viewed as not following directions and the interaction became arguementive. Leaving a feeling of deflation, uselessness, uninspired. I was a leader so I had to put that aside to lead my people which was very draining and difficult.

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4 Follow up and follow through

Feedback is not a one-time event, but a continuous cycle of learning and improvement. To build relationships through oral communication, you need to follow up and follow through on the feedback you give and receive. Follow up means checking in with the other person after a period of time to see how they are doing and if they have any further feedback or questions. Follow through means applying the feedback to your oral communication and showing your progress and results. By following up and following through, you show that you care about the other person's growth and success, and that you value their feedback.

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Dr. Prasanth Nair

Ph.D. in Management ? Agile & Strategic HR Leader ? Global Talent Acquisition ? Performance & Retention Management ? HR Transformation ? Training & Development
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See how the receiver is putting the feedback into action at a later time and if additional assistance is required, make sure to offer it. The good changes that you perceive as a consequence of your feedback should be acknowledged and celebrated. Establish a culture in which feedback is a flowing, two way conversation that encourages trust and progress for both parties involved.

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5 Use positive feedback

Positive feedback is feedback that recognizes and reinforces the strengths and achievements of the other person. Positive feedback can boost their confidence, motivation, and satisfaction. It can also create a positive atmosphere and a strong bond between you and the other person. To use positive feedback effectively, you need to be sincere, specific, and timely. Don't exaggerate or overdo it, but don't be stingy or vague either. Give positive feedback as soon as possible after the oral communication event, and focus on the aspects that the other person did well or improved on.

Feedback is a powerful tool to build relationships through oral communication. By choosing the right time and place, being specific and constructive, listening and responding, following up and following through, and using positive feedback, you can enhance your oral communication skills and foster trust and rapport with your audience.

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Andre Allen

Executive Support
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Understand that your interaction with someone can make or destroy their day & change the energy in that location. Before you deliver feedback you take a few to structure it for the person you are about to deliver it to. Example, one of my associates had a rough interaction with a client that led to myself getting involved deliver a resolution. My associate was very passionate about delivering top notch customer service and was noticeably upset. I pulled my associate away let them get a quick drink of water to relax their nerves and then we retraced the interaction. Once we went over the steps my associate realized we're they made their mistake and I gave some options to fix it. I kept it as a conversation which kept it light and causal.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you use feedback to build relationships through oral communication?

1

2

3

4

5

6

1 Choose the right time and place

2 Be specific and constructive

3 Listen and respond

4 Follow up and follow through

5 Use positive feedback

6 Here’s what else to consider

Business Communications

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How can you use feedback to build relationships through oral communication?

1

2

3

4

5

6

1 Choose the right time and place

2 Be specific and constructive

3 Listen and respond

4 Follow up and follow through

5 Use positive feedback

6 Here’s what else to consider

Business Communications

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