How can you use documentation to support warranty claims?

3 Report the service outcome

After you have completed the service, you should report the outcome to the customer and to your company. You should provide a clear and concise summary of what you did, why you did it, and what the results were. You should also explain how the service affected the warranty status of the product, and if there are any recommendations or follow-ups. You should ask the customer to sign a service report or a work order that confirms their satisfaction and acceptance of the service. You should also submit your records and documentation to your company's warranty system or database.

4 Respond to warranty claims

Sometimes, you may face warranty claims from customers who are unhappy with the service, or who want to dispute the warranty terms. In these situations, you should respond promptly and professionally, and use your documentation to support your case. You should review your records and documentation, and compare them with the warranty terms and conditions. You should also contact your company's warranty department or manager for guidance and assistance. You should explain your side of the story, and provide evidence that shows that you followed the warranty procedures and standards. You should also try to resolve the issue amicably and diplomatically, and avoid escalating the conflict.

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?