How can you use digital feedback to motivate individuals?

1 Use the right channel

Depending on the type and purpose of your feedback, you may want to choose different digital channels to communicate it. For example, if you want to give quick and informal feedback, you can use instant messaging apps, such as Slack or WhatsApp, to send emojis, gifs, or stickers that express your appreciation, encouragement, or recognition. If you want to give more detailed and formal feedback, you can use email, video call, or online survey platforms, such as Google Forms or SurveyMonkey, to share your observations, suggestions, or questions. The key is to use the channel that best suits your message and your audience.

3 Be timely and consistent

Another challenge of digital feedback is that it can be delayed or inconsistent, as you may not have a regular schedule or frequency to share it. This can affect your individual's motivation, as they may not receive the feedback when they need it or expect it. Therefore, you need to be timely and consistent about when and how often you give feedback. For example, you can set up a calendar or a reminder system to schedule your feedback sessions, whether they are weekly, monthly, or quarterly. You can also use online tools, such as Loom or Screencast-O-Matic, to record and share your feedback videos or audios at any time and place.

4 Be positive and supportive

One of the benefits of digital feedback is that it can be positive and supportive, as you can use various features and formats to enhance your message and show your appreciation. Therefore, you need to be positive and supportive about how and what you say. For example, you can use the sandwich method (positive-negative-positive) to balance your feedback and highlight the strengths and achievements of your individual. You can also use the growth mindset language (effort-process-strategy) to praise your individual's efforts and processes, rather than their traits or outcomes. This way, you can foster a growth mindset and encourage your individual to embrace challenges and learn from mistakes.

5 Be interactive and collaborative

One of the opportunities of digital feedback is that it can be interactive and collaborative, as you can use various platforms and methods to engage your individual and involve them in the feedback process. Therefore, you need to be interactive and collaborative about who and what you involve. For example, you can use online tools, such as Miro or Padlet, to create and share feedback boards or walls, where you and your individual can post and comment on feedback notes, images, or videos. You can also use peer feedback or 360-degree feedback methods to solicit and share feedback from multiple sources and perspectives. This way, you can create a feedback culture and empower your individual to take ownership of their learning and development.