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How can you use data and analytics to support your BPO presentation for crisis management?

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BPO, or business process outsourcing, is a strategy that involves contracting out some of your business functions to external providers. This can help you reduce costs, improve efficiency, and access specialized skills. However, BPO also comes with some challenges, especially in times of crisis. How can you prepare and deliver a convincing BPO presentation that addresses the risks and opportunities of outsourcing in a volatile environment? One of the key elements is data and analytics. Here are some tips on how to use them effectively.

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Alex McConnell

Aligning processes and technology with people.
Mostafa Ahmed

Senior Team Lead Religious Reservations Hajj and Umra Services at Mawasim
Jai Mulani

Chief Executive Officer at IBT | ?? CEO of the Year ?? 2023 | Born in India ???? | Made in UAE ???? | ?? Transforming…

1 Understand your audience

Before you start collecting and analyzing data, you need to know who you are presenting to and what they care about. Are they executives, managers, or stakeholders? What are their goals, pain points, and expectations? How familiar are they with BPO and the specific processes you want to outsource? How do they prefer to receive and process information? By answering these questions, you can tailor your data and analytics to suit your audience's needs and interests.

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Nadeem Ahmed M B

???????????????? ?????????????? ????????????????????|Expert in Messaging & LiveChat |5+Years Resolving Issues |Formerly at Optus & AT&T |Managed 100+ Daily Inquiries at Walmart ?????????????????? ????????????????????
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1. Data Compilation:Gather relevant data on the crisis's impact. 2. Trend Analysis: Conduct trend analysis to identify patterns and anomalies. 3. Risk Assessment: Utilize data to assess potential risks and vulnerabilities. 4. Benchmarking: Compare current crisis data with historical benchmarks. 5. Performance Metrics:Showcase key performance metrics related to crisis management. 6. Predictive Analytics: Use predictive analytics to forecast potential challenges. 7. Cost-Benefit Analysis: Present a cost-benefit analysis of proposed crisis management strategies. 8. Resource Allocation: Demonstrate optimized resource allocation based on data insights.

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Shah Nawaz
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Learn from Past: Use historical insights for effective strategies. Predict & Plan: Forecast crises for proactive measures. Real-Time Decisions: Track data instantly for agile responses. Measure Success: Use metrics like satisfaction and productivity. Adapt to Scenarios: Craft flexible strategies from data insights. Custom Crisis Solutions: Tailor approaches using analytics. Identify & Mitigate Risks: Use data for risk assessment. Improve Continuously: Analyze post-crisis data for readiness. Visualize Data: Simplify with visuals like graphs and charts. Ethical Data Use: Address privacy and ethical concerns. These data-driven essentials shape strong crisis strategies in BPO settings

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2 Choose relevant and reliable data sources

The next step is to select the data sources that will support your BPO presentation. You want to use data that is relevant, reliable, and recent. Relevance means that the data is directly related to the processes you want to outsource, the benefits you want to achieve, and the challenges you want to overcome. Reliability means that the data is accurate, credible, and verifiable. Recent means that the data reflects the current situation and trends, not outdated or obsolete information.

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Mostafa Ahmed

Senior Team Lead Religious Reservations Hajj and Umra Services at Mawasim
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considering many criterias like source of the needed data itself, quality of data and reliability of it. Also the time factors very important as sometimes we need fresh updated data and on another cases we will depend on historical data.

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3 Analyze and visualize your data

Once you have your data sources, you need to analyze them and extract the key insights that will support your BPO presentation. You can use various tools and methods to do this, such as descriptive, predictive, or prescriptive analytics. Descriptive analytics summarizes what has happened or is happening with your processes. Predictive analytics forecasts what will happen or could happen with your processes. Prescriptive analytics suggests what should happen or could happen with your processes. You also need to visualize your data in a clear and compelling way, using charts, graphs, tables, or dashboards.

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4 Align your data and analytics with your BPO objectives

After you have analyzed and visualized your data, you need to align it with your BPO objectives. You want to show how your data and analytics support your BPO goals, such as cost reduction, quality improvement, productivity enhancement, or innovation generation. You also want to show how your data and analytics address your BPO risks, such as security breaches, service disruptions, compliance issues, or customer dissatisfaction. You need to demonstrate how your data and analytics can help you monitor, measure, and improve your BPO performance and outcomes.

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Jai Mulani

Chief Executive Officer at IBT | ?? CEO of the Year ?? 2023 | Born in India ???? | Made in UAE ???? | ?? Transforming BPO Industry in Middle East ??
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In our dynamic industry, aligning data with objectives isn't just a strategy; it's our lifeline. When presenting a crisis management plan, I draw on years of experience where data wasn't just numbers but narratives. The authenticity in our approach stems from understanding that data isn't a rigid structure but a fluid roadmap. It's about anticipating shifts, identifying patterns, and crafting resilient strategies.

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5 Tell a story with your data and analytics

Finally, you need to tell a story with your data and analytics. You want to use your data and analytics to create a narrative that engages your audience, highlights your BPO value proposition, and persuades them to take action. You can use various techniques to do this, such as framing, sequencing, context, contrast, or emotion. Framing means setting the scene and defining the problem or opportunity. Sequencing means organizing your data and analytics in a logical and coherent order. Context means providing background and explanation for your data and analytics. Contrast means comparing and contrasting your data and analytics with alternatives or benchmarks. Emotion means appealing to your audience's feelings and emotions.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Alex McConnell

Aligning processes and technology with people.
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Understand the problem first. Then the goal. Then the likely skills, tech, and resources to bridge that gap. But first, again, understand the problem.

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How can you use data and analytics to support your BPO presentation for crisis management?

1

2

3

4

5

6

1 Understand your audience

2 Choose relevant and reliable data sources

3 Analyze and visualize your data

4 Align your data and analytics with your BPO objectives

5 Tell a story with your data and analytics

6 Here’s what else to consider

Business Process Outsourcing (BPO)

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How can you use data and analytics to support your BPO presentation for crisis management?

1

2

3

4

5

6

1 Understand your audience

2 Choose relevant and reliable data sources

3 Analyze and visualize your data

4 Align your data and analytics with your BPO objectives

5 Tell a story with your data and analytics

6 Here’s what else to consider

Business Process Outsourcing (BPO)

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