登录查看更多内容

How can you use conflict resolution to build stronger client relationships?

由人工智能和领英社区提供技术支持

Conflict resolution is not only a vital skill for managers, but also a powerful tool for building stronger client relationships. When you encounter disagreements, misunderstandings, or complaints from your clients, how you handle them can make or break your reputation and trust. In this article, you will learn how to use conflict resolution to turn challenges into opportunities, and create lasting value for your clients.

此文章中的业界达人

由社区从 11 条内容中精选。了解更多

Anne-Gabrielle COMPAGNON

CMO May | Fondatrice OlaTaNea ?? Kits de Survie pour SDF
Rosamond Stenhouse

??Award-winning consultant. I specialise in helping Founders/Entrepreneurs in risk-intensive industries deal with…

1 Identify the source

The first step in resolving any conflict is to identify the source and the nature of the issue. Is it a factual error, a communication breakdown, a mismatched expectation, or a personal preference? By asking open-ended questions, listening actively, and acknowledging the client's perspective, you can clarify the problem and avoid jumping to conclusions or making assumptions.

添加您的观点

Anne-Gabrielle COMPAGNON

CMO May | Fondatrice OlaTaNea ?? Kits de Survie pour SDF
举报内容
L'étape indispensable à la résolution de tout conflit ? ??écouter ????écouter vraiment ??????écouter pour comprendre Nous sommes souvent tenter lorsqu'un conflit éclate de chercher tout de suite à se défendre ou à apporter la solution. Mais chaque conflit est différent, chaque personne est différente et il y a toujours plusieurs versions d'une histoire. La première étape indispensable en gestion de conflit est donc d'écouter : ?? Ecouter toutes les versions ?? Poser sa propre version de la manière la plus détaillée possible si l'on est concernée : les faits concrets + les émotions que cela a généré chez moi Quand tout le monde a écouté et compris les différentes versions, nous pouvons passer à l'étape 2 > la solution !

已翻译

赞
Rosamond Stenhouse

??Award-winning consultant. I specialise in helping Founders/Entrepreneurs in risk-intensive industries deal with Entrepreneurship. Co-host of a global Business Podcast V for Visionaries. Link to Linktree below
举报内容
I taught myself to love conflict. All the business models I used meant managing retaining and building long term relationships with clients. Everyone around me hated conflict I decided to love it. It’s a wise move because the shift in attitude that comes is remarkable and clients feel it. If you’re totally open to anything they can bring gripes, miss understandings and frustration to your door and they know you won’t waver, react, get heated. When you realise conflict is actually an opportunity…you’re finally seeing straight. That understanding can treble your income per client head. However Integrity must permeate your business it’s the imperative glasses needed to dominate an industry.

已翻译

赞

加载更多内容

2 Focus on interests, not positions

Once you have identified the source of the conflict, you need to shift your focus from the positions or demands of each party, to the underlying interests or needs that motivate them. For example, if your client is unhappy with the quality of your deliverable, their position might be to ask for a refund or a revision, but their interest might be to achieve a certain outcome or standard. By focusing on interests, you can explore options that satisfy both parties and create a win-win situation.

添加您的观点

Rosamond Stenhouse

??Award-winning consultant. I specialise in helping Founders/Entrepreneurs in risk-intensive industries deal with Entrepreneurship. Co-host of a global Business Podcast V for Visionaries. Link to Linktree below
举报内容
You know most people just need to be allowed to blow off steam. There is a vast amount achieved by just letting clients express. Once they are done 95% feel like saying sorry because they realise they hit of someone big enough to take it on the chin and not try and excuse, justify or control the situation. You won’t achieve anything till they have said there piece. If your in the wrong, company’s get it wrong: no big deal. but it’s the company’s that can’t say sorry (sorry is action not words) followed by acknowledging the mistakes that cost companies money. I love great customer service, its smart, respectful and reflects the values of the company. Clients will stay loyal all day to dedication, sincerity and collaboration.

已翻译

赞

加载更多内容

3 Generate creative solutions

The next step in conflict resolution is to generate creative solutions that address the interests of both parties. This requires brainstorming, collaborating, and compromising. You can use techniques such as mind mapping, SWOT analysis, or pro-con lists to generate and evaluate ideas. You can also involve your client in the process, and ask for their input and feedback. This way, you can show them that you value their opinion and want to work together to find the best solution.

添加您的观点

加载更多内容

4 Implement and follow up

The final step in conflict resolution is to implement the agreed solution and follow up with your client. You need to document the solution, define the roles and responsibilities, and set a timeline and milestones. You also need to communicate regularly with your client, and update them on the progress and results. You can also ask for their feedback and suggestions, and make adjustments if needed. By implementing and following up, you can demonstrate your commitment and accountability, and ensure that the solution meets or exceeds your client's expectations.

添加您的观点

加载更多内容

5 Learn and improve

Conflict resolution is not only a way to solve problems, but also a way to learn and improve. By reflecting on the conflict and the resolution process, you can identify what went well and what can be improved. You can also ask your client for their feedback and suggestions, and thank them for their cooperation and trust. By learning and improving, you can strengthen your client relationship, and prevent or minimize future conflicts.

添加您的观点

加载更多内容

6 Benefits of conflict resolution

Conflict resolution has many potential benefits for your client relationship, such as enhancing your reputation and credibility as a reliable partner, increasing client satisfaction and loyalty, and building trust and rapport. It can also create value and innovation by finding new opportunities and solutions, as well as developing your skills and knowledge by learning from challenges and feedback. Rather than avoiding or fearing conflict resolution, it should be embraced and leveraged. By using it to build stronger client relationships, you can turn potential threats into competitive advantages, thus growing your business and career.

添加您的观点

Rosamond Stenhouse

??Award-winning consultant. I specialise in helping Founders/Entrepreneurs in risk-intensive industries deal with Entrepreneurship. Co-host of a global Business Podcast V for Visionaries. Link to Linktree below
举报内容
Benefits of conflict resolution! There’s no down side, loyal clients sometimes for decades. Repeat business, referrals, relationships of substance, education, respect, bottom line of the company stable and on a up ward trajectory. A company is only as good as how well it treats its clients and educates. A company with that attitude will take out competition without meaning to and in a career situation your only going up. You will learn all about why you should have learnt about conflict resolution when a recession hits.

已翻译

赞

加载更多内容

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Rosamond Stenhouse

??Award-winning consultant. I specialise in helping Founders/Entrepreneurs in risk-intensive industries deal with Entrepreneurship. Co-host of a global Business Podcast V for Visionaries. Link to Linktree below
举报内容
Im embarrassed to say this but when I started my first company with my then business partner I took down around 20 other companies because I was so good at selling. I was good at people because my inside values principles morals and standards was what I lived by I got all the big money because they could feel it. I have old school standards it’s what I believe in. If you want the smart money I can’t begin to tell you enough the answer lies in the mirror.

已翻译

赞

Management

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How can you use conflict resolution to build stronger client relationships?

1

2

3

4

5

6

7

1 Identify the source

2 Focus on interests, not positions

3 Generate creative solutions

4 Implement and follow up

5 Learn and improve

6 Benefits of conflict resolution

7 Here’s what else to consider

Management

给文章评分

感谢您的反馈

更多Management相关文章

更多相关阅读内容

How can you use conflict resolution to build stronger client relationships?

1

2

3

4

5

6

7

1 Identify the source

2 Focus on interests, not positions

3 Generate creative solutions

4 Implement and follow up

5 Learn and improve

6 Benefits of conflict resolution

7 Here’s what else to consider

Management

给文章评分

感谢您的反馈

查看其他技能