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How can you use communication to build better relationships with coworkers?

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Communication is a vital skill for any professional, but especially for those who work in teams or collaborate with other departments. Effective communication can help you build better relationships with your coworkers, which can improve your productivity, creativity, and satisfaction at work. In this article, you will learn how to use communication to enhance your rapport, trust, and feedback with your colleagues.

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1 Know your audience

The first step to communicate better with your coworkers is to understand their communication styles, preferences, and needs. Different people may have different ways of expressing themselves, receiving information, and giving feedback. For example, some may prefer written communication over verbal, or vice versa. Some may like direct and concise messages, while others may appreciate more details and context. Some may value emotional and personal connections, while others may focus more on facts and logic. To know your audience, you can observe their communication patterns, ask them about their preferences, or use tools like personality tests or communication style assessments.

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2 Adapt your style

The second step to communicate better with your coworkers is to adapt your communication style to suit their needs and expectations. This does not mean that you have to change your personality or compromise your values, but rather that you have to be flexible and respectful of their differences. For example, if you are working with someone who prefers written communication, you can send them clear and concise emails or chat messages, rather than calling them or interrupting them in person. If you are working with someone who likes more details and context, you can provide them with relevant examples, data, or stories, rather than just stating your opinions or conclusions. If you are working with someone who values emotional and personal connections, you can show empathy, appreciation, and interest in their feelings and experiences, rather than just focusing on the task or the outcome.

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3 Listen actively

The third step to communicate better with your coworkers is to listen actively to what they have to say. Active listening means that you pay attention, show interest, ask questions, and provide feedback to the speaker, rather than just hearing them or waiting for your turn to speak. Active listening can help you build rapport, trust, and understanding with your coworkers, as well as avoid misunderstandings, conflicts, and errors. To listen actively, you can use techniques like paraphrasing, summarizing, reflecting, clarifying, and validating what the speaker says. You can also use nonverbal cues like eye contact, nodding, smiling, and leaning forward to show that you are engaged and attentive.

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Marisol García Valdés

Capacitación y Desarrollo con enfoque en diversidad equidad e inclusión
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La escucha activa es la base de una buena comunicación, te ayuda a tener conversaciones más significativas y profundas, además cuando prestas atención a lo que dice otra persona, sin intereumpir, desarrollas habilidades comunicacionales más efectivas. Además, cuando practicas la escucha activa, el otro sentirá que te preocupas por el y se sentirá escuchado.

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4 Give constructive feedback

The fourth step to communicate better with your coworkers is to give constructive feedback that can help them improve their performance, skills, or behavior. Constructive feedback is honest, specific, timely, and balanced. It highlights both the strengths and the areas for improvement of the person, and provides them with actionable suggestions and support. To give constructive feedback, you can use the sandwich method, which consists of starting with a positive comment, followed by a constructive criticism, and ending with another positive comment. You can also use the SBI model, which stands for situation, behavior, and impact. You can describe the situation where the behavior occurred, the behavior itself, and the impact it had on you, the team, or the project.

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5 Receive feedback gracefully

The fifth step to communicate better with your coworkers is to receive feedback gracefully and use it to grow and learn. Receiving feedback can be challenging, especially if it is negative or unexpected, but it can also be a valuable opportunity to improve your communication and your work. To receive feedback gracefully, you can use the following tips: thank the person for their feedback, listen attentively and avoid interrupting or defending yourself, ask for clarification or examples if needed, acknowledge your strengths and weaknesses, and express your commitment to act on the feedback.

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6 Follow up and follow through

The sixth and final step to communicate better with your coworkers is to follow up and follow through on your communication. This means that you have to keep your promises, deliver your work, and update your progress. It also means that you have to check in with your coworkers, ask for feedback, and offer help if needed. Following up and following through can help you build credibility, reliability, and accountability with your coworkers, as well as show that you care about them and the work you do together.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you use communication to build better relationships with coworkers?

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1 Know your audience

2 Adapt your style

3 Listen actively

4 Give constructive feedback

5 Receive feedback gracefully

6 Follow up and follow through

7 Here’s what else to consider

Communication Systems

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