How can you use assertive communication to work more effectively with physicians?

1 What is assertive communication?

Assertive communication is a way of expressing yourself clearly, respectfully, and confidently, without being passive or aggressive. Assertive communication helps you to state your needs, opinions, and feelings, while also listening and acknowledging the other person's perspective. Assertive communication can help you to build trust, respect, and collaboration with physicians and other healthcare professionals.

2 Why is assertive communication important for working with physicians?

Assertive communication is essential when working with physicians as it can help you to provide accurate and relevant information about the patient, ask questions when needed, advocate for the patient's best interests, address any issues or conflicts in a constructive way, give and receive feedback, and ultimately enhance your professional relationship. Such communication can ensure that the patient's condition, needs, and preferences are taken into consideration.

3 How can you practice assertive communication with physicians?

To practice assertive communication with physicians, you can use the following tips and techniques. Prepare what you want to say and how you want to say it, focusing on the main points, evidence, and desired outcome. Utilize clear, concise, and factual language, avoiding vague or accusatory statements. Additionally, the SBAR (Situation, Background, Assessment, Recommendation) framework can provide a brief and relevant summary of the patient's situation. "I" statements are useful for expressing thoughts and feelings in a respectful manner. Respectful and polite words and tone should be employed; avoid interrupting or using sarcasm. Listening actively and empathically is also essential; show attention by nodding, making eye contact, and using verbal cues. Negotiation and compromise should be considered when disagreements or conflicts arise; focus on the patient's needs instead of personal issues or preferences. Be flexible but also stand up for your rights and responsibilities.

4 What are some examples of assertive communication with physicians?

Assertive communication with physicians is essential in various scenarios. For instance, when reporting a change in a patient's condition, you should be clear and concise about the symptoms and provide your opinion on the possible diagnosis and treatment. Additionally, when seeking clarification on an order, you should explain the rationale behind it. Furthermore, advocating for the patient's wishes and addressing any issues or conflicts that may arise is also important. For example, if a doctor is rude or dismissive during a handover, you should address it directly and explain why it was hurtful. Ultimately, assertive communication can help ensure that the patient's needs are met and that everyone is respected.

5 How can you overcome the barriers to assertive communication with physicians?

Assertive communication with physicians may not always be easy or comfortable. You may face some barriers such as fear of confrontation, lack of confidence, cultural or gender differences, power imbalance, time pressure, or personality clashes. To overcome these barriers, recognize and acknowledge your feelings and thoughts and identify what is holding you back from being assertive. Additionally, seek support and guidance from colleagues, mentors, or managers. Furthermore, practice and improve your assertive communication skills by starting with simple situations and gradually progressing to more complex ones. Use role-play, simulation, or rehearsal to prepare and practice your communication. Lastly, review and evaluate your performance and outcomes to identify areas for improvement.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?