How can you use AI to improve internal communication?

AI can assist content management and save time. For example, it can summarise lengthy documents, e-mails, or reports, allowing employees to quickly grasp essential information without wading through extensive texts. Additionally, it is useful for generating reports based on data analytics, providing insights and updates without manual input.

Definitely, AI's biggest benefit to a communicator is how it can augment their work. Communication professionals are increasingly asked to absorb more work and information than it is possible to process usually because timelines are getting shorter. Anything that can ensure that outputs maintain high levels of quality, accuracy and relevance with a human at the centre will help reduce costs while boosting efficiency.

Personalization is key to adoption around internal comms and engaging on your intranet. Make it easy for me to find my information!

Tailoring communications has always been an important tactic. AI will make this easier. Make sure you're using the tech to address the "What's in it for me?" question...and not just to throw bells and whistles at people.

Definitely use AI tools to bridge gaps across timezones, availability, etc. Simple applications like sharing great meeting notes, project plans with interactive features and more can all help! One idea for fun...set up your own team-designed chatbot that facilitates an ongoing conversation between all team members (like an extra coach or brainstorming partner).

Let AI handle the metrics, while we focus on better connection. more human-to-human interaction, better messaging, extra time to listen to employees and to get to know them and their concerns.

AI is a useful tool to help internal communications professionals streamline workflows and create efficiencies. For example, AI is used for transcribing video, generating subtitles, translating into multiple languages, automatically creating chapters, and providing text summaries. This generative technology is being integrated into commonly used video production and editing platforms.

In the internal communication realm, I believe AI propel deeper personalised corporate messaging. While our personal lives are highly customised and personalised through devices, workplace communication systems remain archaic, lacking personal touch, focusing more on informing than engaging, there's a ton of messaging that is frankly irrelevant and are often complex to navigate. AI is set to revolutionise this, transforming internal structures, organising information, segmenting audience for tailored messaging, and making interactions with systems more conversational, much like dialogue with a colleague.