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How can you use active listening to boost your emotional intelligence as a supervisor?

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Emotional intelligence (EI) is the ability to understand and manage your own and others' emotions, especially in the workplace. As a supervisor, EI can help you build trust, communicate effectively, and motivate your team. One of the key skills that can boost your EI is active listening, which means paying attention, showing interest, and responding appropriately to what others say. In this article, you will learn how to use active listening to improve your EI as a supervisor in four steps.

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1 Identify your listening style

The first step to improve your EI through active listening is to identify your own listening style and how it affects your interactions. There are four common listening styles: evaluative, empathic, comprehensive, and appreciative. Evaluative listeners focus on facts and logic, empathic listeners focus on feelings and emotions, comprehensive listeners focus on the big picture and connections, and appreciative listeners focus on the positive and enjoyable aspects of the message. Each style has its strengths and weaknesses, and you may use different styles in different situations. However, you should be aware of your dominant style and how it may influence your perception and response to others.

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Billy York

Project Manager - Accomplished Telecom Project Manager: Driving Excellence, Collaboration & Client Satisfaction - PMP Certified Leader Ensuring Seamless Delivery & Cost Optimization
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Self-awareness is crucial - Pay attention to the speaker and demonstrate engagement through non-verbal cues such as nodding, maintaining eye contact, and using affirmative sounds. Show empathy towards your employees by acknowledging and validating their emotions. Reflect back what you heard in your own words to clarify any misunderstandings and ensure that you have understood the speaker correctly. Avoid interrupting the speaker when they are sharing their thoughts and feelings. By using active listening techniques like these, you will be better able to understand the emotions and perspectives of your team members, which can help you to build stronger relationships and be a more effective leader.

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2 Adjust your listening style to the situation

The second step to improve your EI through active listening is to adjust your listening style to the situation and the speaker. Depending on the context and the goal of the conversation, you may need to use a different listening style than your default one. For example, if you are giving feedback to an employee, you may need to use an evaluative style to provide clear and constructive criticism, but also an empathic style to show support and understanding. If you are brainstorming with your team, you may need to use a comprehensive style to integrate different ideas and perspectives, but also an appreciative style to encourage creativity and enthusiasm.

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Iliana Melendez, M.Ed.

Assistant Vice President and Dean of Students
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The environment you create is also going to matter depending on the situation. Remember to ensure that you set yourself and your team up for success when engaging in active listening, and the physical environment you are in can impact that dynamic.

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3 Use verbal and non-verbal cues to show active listening

The third step to improve your EI through active listening is to use verbal and non-verbal cues to show that you are listening actively and attentively. Verbal cues include asking open-ended questions, paraphrasing, summarizing, and reflecting what the speaker said, and giving feedback and opinions. Non-verbal cues include maintaining eye contact, nodding, smiling, leaning forward, and avoiding distractions. These cues can help you demonstrate your interest, empathy, and respect for the speaker, and also clarify and confirm your understanding of the message.

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4 Apply what you learned from active listening

The fourth and final step to improve your EI through active listening is to apply what you learned from the conversation to your actions and decisions. Active listening can help you gain valuable insights into your own and others' emotions, needs, and expectations, which can help you improve your relationships, performance, and leadership. For example, if you learned that your employee is feeling stressed and overwhelmed, you can offer support, guidance, and flexibility to help them cope. If you learned that your team is excited and passionate about a new project, you can leverage their strengths, talents, and ideas to achieve the best results.

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Skip Myers, CIST

Solutions Consultant at LexisNexis Risk Solutions - Fraud Strategy and Analytics SME - Writer - Retired LEO/Criminal Investigator
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Active listening starts with a purposeful and intentional approach. When you ask thought-provoking, open-ended questions, you inspire and motivate your team members to share deeper insights, perspectives, and emotions. This enables you to build a connection, gain trust and while providing you with a profound understanding of their thoughts and feelings.

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How can you use active listening to boost your emotional intelligence as a supervisor?

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1 Identify your listening style

2 Adjust your listening style to the situation

3 Use verbal and non-verbal cues to show active listening

4 Apply what you learned from active listening

Supervisory Skills

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How can you use active listening to boost your emotional intelligence as a supervisor?

1

2

3

4

1 Identify your listening style

2 Adjust your listening style to the situation

3 Use verbal and non-verbal cues to show active listening

4 Apply what you learned from active listening

Supervisory Skills

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