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How can you troubleshoot blue screen errors in Computer Repair?

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Blue screen errors, also known as stop errors or BSODs (blue screen of death), are one of the most common and frustrating problems that can affect your computer. They occur when your operating system encounters a critical error that forces it to shut down unexpectedly. Usually, they are caused by faulty hardware, corrupted drivers, incompatible software, or malware. In this article, you will learn how to troubleshoot blue screen errors in computer repair using some simple steps and tools.

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Talha saquib

Senior Technical Recruiter @ BrickRed Systems | Talent Acquisition

1 Check the error code

The first thing you should do when you encounter a blue screen error is to check the error code and the name of the file or driver that caused the problem. The error code is a hexadecimal number that starts with 0x, followed by eight digits. The name of the file or driver is usually displayed below the error code, along with a message that explains the nature of the error. For example, you might see something like this:

0x0000007B INACCESSIBLE_BOOT_DEVICE

This means that your computer cannot access the boot device, which could be your hard drive, CD-ROM, or USB drive. You can use the error code and the name of the file or driver to search for possible solutions online, or to contact a professional computer repair service for assistance.

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Talha saquib

Senior Technical Recruiter @ BrickRed Systems | Talent Acquisition
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You can try booting into safe mode, performing a malware scan, checking for overheating or faulty hardware, ensuring sufficient power supply, and consulting online forums or support communities for specific error analysis and solutions.

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James Hutton

Field Support Technician I at Oak Street Health
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The first thing I do is disable automatic restart on failure. This allows the error code to display on the screen indefinitely. The next thing I do is Google the error code so that I may find a solution or be directed to those who have one.

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Moiz Abdullah

Security Researcher
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When troubleshooting blue screen errors in computer repair, start by noting the specific error code for identification. Rollback recent changes in hardware or software, and perform a system restart. Check and update problematic drivers, especially graphics, and ensure the OS is up-to-date. Run hardware diagnostics for components like RAM and disconnect external devices to isolate issues. Conduct a thorough malware scan, review system logs for error messages, and use System Restore if needed. Monitor for overheating, verify internal hardware connections, and run Windows Memory Diagnostic for memory-related issues. Reinstall the OS as a last resort, backed up by professional assistance if challenges persist.

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2 Boot into safe mode

If you can't access your desktop normally, you can try to boot into safe mode, which is a diagnostic mode that loads only the essential drivers and services. To boot into safe mode, you need to restart your computer and press F8 repeatedly before the Windows logo appears. Then, you will see a menu with different options, such as Safe Mode, Safe Mode with Networking, and Safe Mode with Command Prompt. Choose the option that suits your needs and press Enter.

Safe mode can help you troubleshoot blue screen errors in computer repair by allowing you to perform some tasks, such as uninstalling problematic software, updating drivers, scanning for malware, restoring your system to a previous state, or accessing advanced options.

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James Hutton

Field Support Technician I at Oak Street Health
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I boot into Safe Mode with Networking to ensure that I can get online if needed or I 'll attempt a system restore. Those are next.

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3 Use Windows Memory Diagnostic

Blue screen errors can be caused by faulty or incompatible memory modules (RAM). To test your memory, you can use Windows Memory Diagnostic, a built-in tool that checks for errors. To use it, click on Start and type Windows Memory Diagnostic in the search box. You will then see a window that asks you to restart your computer and run the tool, or to run the tool later. Choose the option that you prefer and follow the instructions. After restarting your computer, the tool will scan your memory for errors. This process may take several minutes depending on the size and speed of your RAM. You will see a progress bar and status message on the screen. Once complete, your computer will restart automatically and display the results. If any errors are detected, you should replace your faulty memory modules or contact a professional computer repair service for assistance.

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James Hutton

Field Support Technician I at Oak Street Health
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I have used the Windows Memory Diag Tool but I don't often find RAM sticks that go bad. In the particular case of my $3600 Asus Gamer it was a Windows 11 conflict with an Nvidia display driver that was causing the crashes. I merely updated to the latest driver and disabled the turning off of the display to correct the problem.

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4 Use System File Checker

Another possible cause of blue screen errors is corrupted or missing system files. To repair your system files, you can use System File Checker, a command-line tool that scans and restores your system files. To use it, you need to click on Start and type cmd in the search box. Then, right-click on the result that appears and choose Run as administrator. You will see a command prompt window; type sfc /scannow and press Enter. The tool will start scanning your system files and repairing any problems that it finds; this process may take several minutes depending on the size and speed of your hard drive. After the scan is complete, a message will appear indicating if the tool found and fixed any errors or if it didn't find any errors. If the tool found and fixed any errors, you will need to restart your computer for the changes to take effect.

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5 Use BlueScreenView

If you want to get more information about your blue screen errors, you can use BlueScreenView, a free and portable tool that displays the details of your blue screen errors in a user-friendly interface. To use it, download the file from the official website and unzip it to a folder of your choice. Then, run the executable file (BlueScreenView.exe) and accept the license agreement. You'll see a list of your blue screen errors, along with the date, time, error code, file name, and other details. Double-clicking on any error will reveal more information, such as the parameters, the stack trace, and the drivers that were loaded at the time of the crash. You can also save the information as a text file, a HTML file, or a CSV file, or copy it to the clipboard. This information can be used to search for solutions online or to contact a professional computer repair service for advice.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you troubleshoot blue screen errors in Computer Repair?

1

2

3

4

5

6

1 Check the error code

2 Boot into safe mode

3 Use Windows Memory Diagnostic

4 Use System File Checker

5 Use BlueScreenView

6 Here’s what else to consider

Computer Repair

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How can you troubleshoot blue screen errors in Computer Repair?

1

2

3

4

5

6

1 Check the error code

2 Boot into safe mode

3 Use Windows Memory Diagnostic

4 Use System File Checker

5 Use BlueScreenView

6 Here’s what else to consider

Computer Repair

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