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Last updated on 2024年9月4日

How can you tell if you're truly an active listener?

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Active listening is a crucial skill for effective business communication, yet it's often misunderstood or overlooked. Being an active listener means fully concentrating on what is being said rather than just passively 'hearing' the message of the speaker. It involves listening with all senses and giving full attention to the speaker. This article will delve into how you can assess whether you're truly engaging in active listening, a skill that can significantly improve your personal and professional relationships.

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Ludmilla Rocha

Administra??o - Machado Meyer Advogados

1 Eye Contact

Maintaining appropriate eye contact is a strong indicator of active listening. When you engage with a speaker, your eyes are a powerful tool for showing attentiveness. It's not about staring intently, which can be uncomfortable, but about giving the speaker consistent, focused attention that conveys your interest and understanding. If you find your gaze frequently wandering or focusing on something other than the speaker, it may be a sign that your listening isn't as active as it could be.

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Ludmilla Rocha

Administra??o - Machado Meyer Advogados
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No meu ambiente de trabalho, costumo manter o contato visual com o meu comunicador, demonstrando que estou atenta e interessada. Fa?o comentários ou acenos de cabe?a para indicar que estou acompanhando a conversa e permito que o interlocutor termine suas ideias antes de responder ou fazer perguntas. E fa?o perguntas relevantes que demonstram que estou conferindo a informa??o e pretendendo entendê-la.

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Ghislaine Le Moal

? Quand la vérité n’est pas libre, la liberté n’est pas vraie ? (Jacques Prévert)
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Le contact visuel, peut amener à ressentir de la gène, laissez faire, vous ne savez pas à quoi cela vous renvoie, identifier ce qui vous appartient et revenez dans le regard.

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2 Body Language

Your body language can speak volumes about how engaged you are in a conversation. Active listeners show their involvement by nodding, facing the speaker, and maintaining an open posture. These nonverbal cues signal that you are receptive to the speaker's message. Conversely, if your arms are crossed, your body is turned away, or you're fidgeting excessively, you might be sending signals of disinterest or discomfort, which can hinder effective communication.

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Ghislaine Le Moal

? Quand la vérité n’est pas libre, la liberté n’est pas vraie ? (Jacques Prévert)
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Adopter l'attitude de votre interlocuteur, sans caricature, le langage corporel, le votre, le sien se rencontre. Si il baisse les yeux, baisser les v?tres, vous verrez que vos regards finiront pas se rencontrer.

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3 Feedback Provision

Providing feedback is a key component of active listening. This doesn't mean you're constantly interrupting with your own thoughts; rather, it's about paraphrasing or summarizing what's been said to show understanding, asking clarifying questions, or simply acknowledging the speaker's points. If you're able to give feedback that advances the conversation and demonstrates that you've been processing the information, you're likely practicing active listening.

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Ghislaine Le Moal

? Quand la vérité n’est pas libre, la liberté n’est pas vraie ? (Jacques Prévert)
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Quand on est en écoute active, ce n'est pas soi que l'on fait travailler, c'est l'autre. L'aider à formuler sa pensée, sans influencer, la reformulation reprend les mots de la personne pour clarifier, redonner en miroir.

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4 Distraction Avoidance

An active listener knows how to minimize distractions. This means putting away your phone, turning off notifications, or stepping away from your computer during conversations. If you're easily distracted or find your mind wandering to other tasks, you're not fully engaged in listening. True active listening requires creating an environment and mental space free from interruptions where the speaker has your undivided attention.

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Ghislaine Le Moal

? Quand la vérité n’est pas libre, la liberté n’est pas vraie ? (Jacques Prévert)
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N'hésitez pas à déplacer les meubles si il ne facilite pas la communication. Etre visible pour son interlocuteur est important. Si l'on prend des notes c'est formuler avec lui pour ne pas rompre le lien d'écoute.

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5 Empathetic Engagement

Empathy is at the heart of active listening. It involves trying to understand the speaker's perspective and emotions without immediately jumping to judgment or advice-giving. If you're actively listening, you'll be patient, allow the speaker to finish their thoughts, and respond in a way that shows you've considered their feelings and viewpoints. Lack of empathy can lead to misunderstandings and a breakdown in communication.

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Ghislaine Le Moal

? Quand la vérité n’est pas libre, la liberté n’est pas vraie ? (Jacques Prévert)
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L'empathie c'est se mettre à la place de l'autre. Pour autant, lui donner des réponses, des conseils ne seront la meilleur issue, la meilleur issue est quand il trouve ses réponses.

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6 Response Timing

Timing your responses appropriately is another sign of active listening. This means not rushing to reply before the speaker has finished or formulating your response while they are still talking. If you're truly listening, you'll pause after the speaker concludes, reflect on what they've said, and then offer a thoughtful response. Active listeners know the value of silence and use it to better comprehend and engage with the speaker's message.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you tell if you're truly an active listener?

1

2

3

4

5

6

7

1 Eye Contact

2 Body Language

3 Feedback Provision

4 Distraction Avoidance

5 Empathetic Engagement

6 Response Timing

7 Here’s what else to consider

Business Communications

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How can you tell if you're truly an active listener?

1

2

3

4

5

6

7

1 Eye Contact

2 Body Language

3 Feedback Provision

4 Distraction Avoidance

5 Empathetic Engagement

6 Response Timing

7 Here’s what else to consider

Business Communications

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