How can you tailor customer service training for a nonprofit organization?
Customer service is a vital skill for any organization, but especially for nonprofits that rely on donors, volunteers, and beneficiaries to fulfill their mission. However, customer service training for nonprofits may differ from other sectors in terms of goals, challenges, and opportunities. How can you tailor customer service training for a nonprofit organization to suit your specific needs and context? Here are some tips to help you design and deliver effective and engaging customer service training for your nonprofit staff.