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How can you stay up-to-date on relationship trends and best practices?

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Business relationship management (BRM) is the practice of building and maintaining strategic partnerships between different stakeholders, such as customers, suppliers, employees, and executives. BRM can help you create value, align goals, improve communication, and foster innovation. However, to be an effective BRM, you need to stay up-to-date on the latest relationship trends and best practices. Here are some ways you can do that.

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Brijesh Pandey

Deputy Vice President-Area Business Manager at Kotak Mahindra Bank
arvind arya

Ex EVP at Axis Bank
JC Negri

VP of Growth at Intech Innovation Group

1 Read industry publications

One of the easiest ways to keep up with the current and emerging relationship trends and best practices is to read industry publications, such as magazines, newsletters, blogs, podcasts, and webinars. These sources can provide you with insights, tips, case studies, and best practices from experts and practitioners in your field. You can also learn from other industries and sectors that may have different or innovative approaches to relationship management. To find relevant publications, you can use search engines, social media, online directories, or ask your peers for recommendations.

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Brijesh Pandey

Deputy Vice President-Area Business Manager at Kotak Mahindra Bank
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369 method for a relationship: You can: Set a clear intention. For example, you might decide on the qualities of a boyfriend you want to manifest. Write your affirmations three times in the morning. Write your affirmations six times in the afternoon. Write your affirmations nine times before going to bed. Visualize it actually happening

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2 Join professional networks

Another way to stay up-to-date on relationship trends and best practices is to join professional networks, such as associations, communities, forums, and groups. These networks can offer you opportunities to connect, collaborate, and learn from other BRMs and stakeholders. You can also participate in events, workshops, conferences, and webinars that can help you enhance your skills, knowledge, and competencies. To find suitable networks, you can look for local, regional, national, or international organizations that cater to your industry, sector, or role.

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Abhishek Sachdeva, CA

Practicing Chartered Accountant ?? Fractional CFO ?? Financial advisory and consulting ?? Accounting + FP&A ?? Author x2
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In your quest to stay attuned to the ever-evolving landscape of relationship trends and to cultivate a diverse network, it's essential to embrace a compassionate approach. Make it a habit to connect with individuals from diverse backgrounds, industries, and cultures. Actively engage in cross-disciplinary events where open dialogues flourish, and actively seek out diverse perspectives to enrich your understanding and adapt to the ever-changing dynamics of relationships. Embracing empathy in this journey will expand your network and foster more profound, more meaningful connections. It's through this empathetic lens that you can genuinely appreciate and navigate the complexities of evolving relationship dynamics.

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3 Seek feedback and reviews

A third way to stay up-to-date on relationship trends and best practices is to seek feedback and reviews from your stakeholders, such as customers, suppliers, employees, and executives. Feedback and reviews can help you understand their needs, expectations, preferences, and satisfaction levels. They can also help you identify your strengths, weaknesses, opportunities, and threats as a BRM. You can use various methods to collect feedback and reviews, such as surveys, interviews, focus groups, testimonials, or ratings.

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4 Monitor metrics and outcomes

A fourth way to stay up-to-date on relationship trends and best practices is to monitor metrics and outcomes related to your relationship management activities. Metrics and outcomes can help you measure your performance, impact, and value as a BRM. They can also help you track your progress, achievements, and challenges. You can use various tools to monitor metrics and outcomes, such as dashboards, reports, analytics, or scorecards.

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5 Engage in continuous learning

A fifth way to stay up-to-date on relationship trends and best practices is to engage in continuous learning. Continuous learning can help you update your skills, knowledge, and competencies as a BRM. It can also help you adapt to changing situations, demands, and expectations. You can engage in continuous learning by taking courses, certifications, coaching, mentoring, or self-study. You can also use online platforms, such as Coursera, Udemy, or LinkedIn Learning, to access a variety of learning resources.

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JC Negri

VP of Growth at Intech Innovation Group
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One of the greatest advice, I have received was to get involved in the APMG BRM section. This provides plenty of innovation and improves learning with tools, frameworks, examples, videos, and of course case-studies from top managers or executives. It could be a great point to start.

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6 Experiment and innovate

A sixth way to stay up-to-date on relationship trends and best practices is to experiment and innovate. Experimenting and innovating can help you discover new and better ways to manage your relationships. It can also help you differentiate yourself, create value, and foster innovation. You can experiment and innovate by trying new tools, techniques, strategies, or models. You can also use frameworks, such as design thinking, lean startup, or agile, to guide your experimentation and innovation processes.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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arvind arya

Ex EVP at Axis Bank
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In today’s time the problem is not availability of information or data, it’s about imbibing or using the same. Keeping tab of newer innovations in the industry, features of products and services being offered by competition, creating disruption by introducing “first in industry” product and above staying connected through platforms like LinkedIn will help a BRM to remain at the top of his or her game.

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Balwinder singh

Experienced banker in Branch & Corporate Banking, Freelance BFSI Trainer- Functional & Behavioral, Author, Motivator and imparting knowledge.
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Relationship management today has all the tools available be it technology, AI or data mining to nourish the relationship. However there is a tendency to cater to the fragile relationships first or those who pass on veiled threats of shifting the relationship. The silent customers are often given less attention. The current RMs need to create recall value of their brand and name with service. My personal experience of RM losing interest when product being offered to me as investment was declined by me. Basic service requests started taking time to be addressed. This character needs to be fine tuned that existing customers need equal attention and services.

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How can you stay up-to-date on relationship trends and best practices?

1

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3

4

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1 Read industry publications

2 Join professional networks

3 Seek feedback and reviews

4 Monitor metrics and outcomes

5 Engage in continuous learning

6 Experiment and innovate

7 Here’s what else to consider

Business Relationship Management

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How can you stay up-to-date on relationship trends and best practices?

1

2

3

4

5

6

7

1 Read industry publications

2 Join professional networks

3 Seek feedback and reviews

4 Monitor metrics and outcomes

5 Engage in continuous learning

6 Experiment and innovate

7 Here’s what else to consider

Business Relationship Management

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