How can you stay resilient when dealing with difficult customers?

2 Communicate clearly and respectfully

The second step to dealing with difficult customers is to communicate clearly and respectfully. Avoid arguing, blaming, or making excuses. Instead, focus on finding a solution that meets their needs and satisfies your standards. Explain what you can and cannot do, offer alternatives or options, and confirm their agreement. Use a polite and calm tone, maintain eye contact, and use positive body language. Remember that your goal is to resolve the issue, not to win the argument.

3 Learn from the feedback

The third step to dealing with difficult customers is to learn from the feedback. Even if you think they are wrong or unreasonable, there may be some valuable insights or suggestions that you can use to improve your skills, products, or services. Ask yourself what you can do better, what you can change , or what you can avoid in the future. Take the opportunity to grow and develop as a culinary professional.

4 Seek support and guidance

The fourth step to dealing with difficult customers is to seek support and guidance. You don't have to deal with everything on your own. You can ask for help from your colleagues, managers, or mentors. They may have some advice, experience, or resources that can help you handle the situation more effectively. They can also provide you with emotional support, encouragement, or feedback that can boost your morale and confidence.

5 Practice self-care and gratitude

The fifth step to dealing with difficult customers is to practice self-care and gratitude. Dealing with difficult customers can be stressful, exhausting, and frustrating. It can affect your physical, mental, and emotional well-being. That's why you need to take care of yourself and your needs. Find healthy ways to cope with stress, such as exercise, meditation, or hobbies. Express gratitude for the positive aspects of your job, such as your passion, creativity, or achievements. Remind yourself of your strengths, values, and goals.

6 Keep a positive attitude

The sixth step to dealing with difficult customers is to keep a positive attitude. Don't let one bad experience ruin your day or your career. Remember that difficult customers are not the norm, but the exception. Most of your customers are happy, loyal, and appreciative of your work. Focus on the positive feedback, compliments, and referrals that you receive. Celebrate your successes, learn from your failures, and enjoy your journey as a culinary professional.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?