How can you show genuine appreciation for guests from diverse backgrounds in hotel services?

2 Respect their preferences

Another way to show appreciation for your guests is to respect their preferences and needs, and accommodate them as much as possible. You can ask them about their dietary restrictions, allergies, religious observances, or special requests, and provide them with options and alternatives. You can also pay attention to their non-verbal cues, such as body language, eye contact, and personal space, and adjust your behavior accordingly. You can also avoid making assumptions or stereotypes based on their appearance, origin, or accent, and treat them as individuals.

3 Go the extra mile

A third way to show appreciation for your guests is to go the extra mile and surprise them with something extra or personalized. You can send them a handwritten note, a complimentary drink, a local souvenir, or a recommendation for a nearby attraction. You can also follow up with them after their stay, and ask for their feedback or suggestions. You can also thank them for choosing your hotel, and invite them to come back again. These gestures will show that you value their business and satisfaction.

4 Educate yourself

A fourth way to show appreciation for your guests is to educate yourself about their backgrounds, cultures, and perspectives. You can read books, watch documentaries, listen to podcasts, or attend workshops that will help you learn more about the diversity and richness of the world. You can also engage in respectful and curious conversations with your guests, and ask them open-ended questions about their experiences, opinions, or interests. You can also share your own stories, insights, or challenges, and find common ground or differences. This will show that you are interested in their lives and views.

5 Be yourself

A fifth way to show appreciation for your guests is to be yourself, and show your personality and authenticity. You can use humor, empathy, enthusiasm, or gratitude to connect with your guests, and make them feel comfortable and relaxed. You can also be honest, humble, and sincere, and admit your mistakes or limitations, and apologize or correct them. You can also be flexible, adaptable, and creative, and find solutions or alternatives for your guests. This will show that you are human and professional.

6 Celebrate diversity

A sixth way to show appreciation for your guests is to celebrate diversity, and embrace the variety and complexity of the world. You can showcase the diversity of your hotel staff, your local community, and your destination, and highlight the benefits and opportunities of multiculturalism. You can also participate in or support cultural events, festivals, or initiatives that will enhance your guests' experience and awareness. You can also acknowledge and respect the diversity of your guests, and appreciate their contributions and feedback. This will show that you are inclusive and open-minded.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?