How can you show clients that their input is valued?

A listener learns more than a talker, so being an active listener solves 70% of your problems, you listen first, understand that and then tell your perspective if asked. As a human psychology people trust you even more when you hear them, people rely on you and you can learn more about them.

Results speak. Be a good observer, and gather whatever a client has requested, always beneficial to introduce a Business Analyst in this stage. Develop your product or service exactly based on the requirements. This creates a positive impression on the client, who thinks his ideas and input are valued. Be pro-active and follow-up with the client for any feedbacks or changes.

Você pode mostrar aos clientes que suas contribui??es s?o valorizadas através de medidas tangíveis e intangíveis. Mas para oferecer um excelente atendimento ao cliente é necessário responder prontamente às suas perguntas e preocupa??es, mas antes disso é saber ouvir e entender a necessidade do cliente. E sempre respeitar o seu tempo.

Active listening with implementation can help you to convey that the client's inputs is valued. For Eg, If a client suggests something. 1.) Listen to them, actively. & Ask questions or doubts that you have 2.) Implement those things in the system & let them know that because of their inputs, you have achieved these results. And better, show them some appreciation for it by sending some rewards or giving discounts or any other benefits.

Active Listening: Practice active listening during meetings and discussions. Show genuine interest in what clients are saying, ask clarifying questions, and restate key points to ensure you understand their concerns and preferences. Seek Feedback Proactively: Actively seek feedback from clients on a regular basis. Create channels for them to express their opinions, whether through surveys, feedback forms, or scheduled review meetings. Proactively asking for input reinforces that their perspectives are essential. Acknowledge and Appreciate: Express gratitude for the client's input. A simple "thank you" goes a long way in making clients feel appreciated. Acknowledge the value of their insights and how it contributes to the success

O envolvimento do cliente em todas as etapas faz como que ele se sinta abra?ado pelo projeto e pela empresa, sendo assim a voz determinante nas a??es, mesmo que passem por outras áreas, e sempre saber que ele espera da solu??o ofertada, deixando claro as expectativas da negocia??o.

This is in my opinion the crux of project management. Your client is the end all owner of the final product. Its their name on the line. Working together and providing Guidance, expert opinions, and/or historical data should be provided as often as needed, and never leave your client in the dark when making the final determination of procedure or chsnge.

It is clients who understand the company situation, bureaucracy, issues, and even office politics, that implicate the flow of work. As an external party appointed by clients, demonstrate client-centricity by involving them in the product/service process. Solicit opinions, suggestions, and approvals at various stages. Regularly share progress and updates, keeping them informed. Invite clients to actively participate in testing and reviewing work. This inclusive approach not only values their input but also ensures alignment with their expectations, fostering a collaborative partnership and enhancing overall satisfaction with the end product or service.

Implement Client Suggestions: Whenever feasible, implement suggestions or feedback provided by clients. Demonstrating that their input directly influences decisions or improvements shows that their opinions are not only valued but also actionable. Provide Regular Updates: Keep clients informed about progress and developments. Regularly update them on project milestones, achievements, and any adjustments made based on their input. This helps build trust and reinforces the collaborative nature of the relationship. Include Clients in Decision-making: Involve clients in relevant decision-making processes. This could include seeking their input on strategy, design choices, or other aspects of project. Making them part of the decision-making

Uma forma simples, porém efetiva, de demonstrar aos clientes que suas contribui??es s?o valorizadas é por meio do reconhecimento e apre?o. Isso envolve expressar gratid?o pelo tempo, aten??o e ideias que compartilham, destacando os benefícios de suas contribui??es. Ao reconhecer e apreciar suas participa??es, você demonstra respeito por seus conhecimentos e perspectivas, fortalecendo o relacionamento e cultivando confian?a e lealdade mútuas.

Take the clients input and use it in determining the right solution for them. Don’t just offer the stock standard solution, take on board the information they’ve offered, and give them a tailored solution.

Customize Solutions to Their Needs: Tailor your solutions or services to meet the specific needs and preferences of each client. Demonstrating a personalized approach shows that you are attentive to their unique requirements and value their individual input. Hold Collaborative Workshops or Sessions: Organize collaborative workshops or brainstorming sessions with clients. Creating a platform for joint problem-solving and ideation emphasizes that you view their input as crucial to finding solutions and making informed decisions. Transparent Communication: Maintain transparent communication about challenges, successes, and any changes in plans. Openly discussing situations and seeking input potential solutions fosters a sense of partnership

Uma forma eficaz de mostrar aos clientes que suas contribui??es s?o valorizadas é colocá-las em prática. Isso significa ouvir suas sugest?es e feedbacks, e mostrar como suas contribui??es foram aplicadas, destacando o compromisso com a qualidade e satisfa??o do cliente.

Invite Them to Strategy Sessions: Invite clients to strategic planning sessions or discussions about the future direction of your collaboration. Including them in high-level discussions demonstrates that you consider their insights vital in shaping long-term strategies. Share Success Stories: Share success stories that highlight the positive impact of their input. Whether it's a successful campaign, a well-received product feature, or improved processes, showcasing tangible outcomes reinforces the value of their contributions. Demonstrate Continuous Improvement: Show a commitment to continuous improvement based on client feedback. Share how their input has led to positive changes and improvements over time

Uma maneira importante de mostrar aos clientes que suas contribui??es s?o valorizadas é manter contato contínuo. Isso envolve seguir após implementar suas sugest?es, pedir feedback sobre a experiência deles e resolver qualquer problema que possa surgir. Também é essencial cumprir prazos e superar expectativas para demonstrar que você se importa genuinamente com a experiência do cliente, fortalecendo sua credibilidade e confian?a.

Assign a Dedicated Client Success Manager: If feasible, assign a dedicated client success manager who can serve as a direct point of contact. This individual can focus on understanding and addressing the client's specific needs, further emphasizing the importance of their input. Send Personalized Thank-You Notes: Occasionally, send personalized thank-you notes expressing appreciation for their input. Handwritten notes or personalized emails convey a thoughtful and individualized approach. Celebrate Client Anniversaries: Recognize and celebrate milestones in your client relationship, such as the anniversary of your collaboration. This can include sending congratulatory messages, small gifts, or organizing a special event

1. Be clear as to why you’re asking for their input. 2. Implement something that was suggested by them. 3. Let them know when it’s done. 4. Make them feel special, as they’ve contributed to the success of others. 5. Now they know that their ideas and suggestions are valued.

A practice I have always used is to go over every option with the client, so that all input is recognized. Followed by "you are the project owner, you have the final say. I will honor and carry out your choice."