How can you share your quality assurance achievements and learnings with peers and stakeholders?

1 Identify your audience

Before you share your QA achievements and learnings, you need to identify who your audience is and what their needs and expectations are. Different audiences may have different levels of interest, knowledge, and involvement in your QA projects. For example, your fellow QA team members may be more interested in the technical details and challenges of your testing methods, while your clients or managers may be more interested in the business value and impact of your QA results. Therefore, you need to tailor your message and format to suit your audience and purpose.

2 Choose your medium

When sharing information about QA achievements and learnings, it’s important to consider the type of audience you’re trying to reach and the medium most suitable for conveying your message. Reports are a formal and structured way to provide a comprehensive overview of QA activities, results, and recommendations; they are great for clients, managers, or auditors. Presentations are a visual and interactive way to showcase QA insights in a concise and engaging manner; they are suitable for peers, stakeholders, or potential customers. And blogs are an informal and personal way to share QA experiences and opinions in a conversational tone; they work well for fellow QA professionals, learners, or enthusiasts who want to follow your journey and learn from your tips and best practices.

3 Highlight your value

Regardless of the medium you choose, you should always highlight the value of your QA achievements and learnings for your audience. You should emphasize how your QA efforts have contributed to the quality and success of the software products and services you have tested, as well as how your QA learnings have improved your skills and knowledge. You should also demonstrate how your QA achievements and learnings can benefit your audience, such as by solving their problems, meeting their needs, or inspiring their ideas.

4 Use data and evidence

To support and validate your QA achievements and learnings, you should use data and evidence from your testing activities. This will help illustrate your QA results, show progress, and justify decisions. Data and evidence can come in the form of metrics, which are quantitative measures of performance and quality; charts that visualize and compare testing data; screenshots capturing testing scenarios, results, or issues; and code snippets demonstrating testing methods, techniques, or solutions. All of these are essential to understanding the impact of your QA activities.

5 Seek feedback and improvement

Finally, you should seek feedback and improvement from your audience after you share your QA achievements and learnings. This can help you enhance both your QA communication and testing skills. To do this, you can ask questions such as "What do you think of our QA results?", "How can we improve our QA methods?", or "What are your QA challenges or goals?". Additionally, you can request comments through email, social media, or online forums to collect their feedback, suggestions, and compliments. Lastly, you can apply their feedback by updating your testing plans, processes, or tools and sharing your results and learnings with them.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?