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How can you set boundaries and show empathy with clients?

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As a career counselor, you may encounter clients who have complex and challenging issues that affect their work and life. While you want to help them achieve their goals and overcome their barriers, you also need to maintain a healthy and professional relationship with them. How can you set boundaries and show empathy with clients? In this article, we will explore some strategies and tips that can help you balance these two essential skills.

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Julieta Valerga

Talent & Operations Manager | Talent Advisor | People Analytics | Consultora en Empleabilidad | HR Content Creator
Kate Cerna

Recruiting Top Talent for UHNWI, CEO of Tailored Staff Ltd, Enter the World of Highly Personalised Recruitment; All…
Sampath Soysa , CEO

Faith-Driven Entrepreneur | Building Personal Brands That Shine | Expert Personal Grooming Trainer & Mentor | IoA UK…

1 What are boundaries and empathy?

Boundaries are the limits and expectations that you set for yourself and others in a relationship. They help you protect your time, energy, and well-being, as well as respect the needs and rights of others. Empathy is the ability to understand and share the feelings and perspectives of another person. It helps you build rapport and trust, as well as support and empower your clients.

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Julieta Valerga

Talent & Operations Manager | Talent Advisor | People Analytics | Consultora en Empleabilidad | HR Content Creator
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Dos cosas fundamentales para poder tener una relación sana entre las partes. Saber que cada persona tiene una historia previa y que eso puede determinar su accionar futuro nos va a dar la oportunidad de saber cuál es la mejor forma para entablar las relaciones necesarias para lograr los objetivos ya determinados.

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Kate Cerna

Recruiting Top Talent for UHNWI, CEO of Tailored Staff Ltd, Enter the World of Highly Personalised Recruitment; All Tailored to Your Preferences #recruitright
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Two essential things you cannot go without and it actually applies to both professional and personal life. Boundaries we set so our clients won't "climb on our head", empathy we show as normal human beings but in a way that our goodness cannot be exploited - and that's when boundaries come in handy. Of course sympathizing and trying to imagine one's situation as yours - you show your empathy, however the other person needs to understand the limits you can go to without feeling left out or worse hurt. It's hard to balance and beautiful to master.

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Dr Chetna Sabharwal

Director @SkillsReform | Building Partnerships @Association of Indian Principals | Empowering India's Education Ecosystem | Edtech Changemaker
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Most often, as human beings, we share our personal experiences as coaches or counsellors, which I suggest avoiding for multiple reasons. Rapport building takes time, especially with adults with a fixed belief system who look up to you as an expert. Empathy is to listen patiently and respond positively, both with verbal and non-verbal gestures. Boundaries also ensure the expectations are set right about the time, tasks given and results. Setting boundaries and yet empathising with the clients comes with experience.

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2 Why are boundaries and empathy important?

Boundaries and empathy are important for both you and your clients. For you, setting boundaries can help you avoid burnout, stress, and compassion fatigue, which can affect your performance and health. It can also help you avoid ethical dilemmas, role confusion, and boundary violations, which can harm your reputation and credibility. For your clients, showing empathy can help them feel heard, valued, and respected, which can enhance their motivation and engagement. It can also help them gain insight, confidence, and skills, which can improve their outcomes and satisfaction.

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3 How to set boundaries with clients?

Setting boundaries with clients can be tricky, especially if they have high expectations or emotional distress. To set clear and consistent boundaries, you should communicate your role, scope, and limitations to them. Let them know what you can and cannot do as a career counselor, and refer them to other resources or professionals if they need additional or specialized help. Additionally, it’s important to establish your availability and accessibility by informing clients when and how they can contact you. You should also manage your sessions and time by setting a regular schedule and duration for your sessions, and start and end on time. Lastly, have a written agreement or contract that outlines your fees, cancellation policy, confidentiality, and other terms and conditions. Remind your clients of these policies and procedures, and apply them fairly and consistently.

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Sampath Soysa , CEO

Faith-Driven Entrepreneur | Building Personal Brands That Shine | Expert Personal Grooming Trainer & Mentor | IoA UK (Country Head - Sri Lanka)
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Mastering the delicate art of setting boundaries with clients is key to a successful and sustainable professional relationship. It begins with clear communication about expectations, establishing realistic limits, and prioritizing self-care. By educating clients, formalizing agreements, and practicing assertiveness when needed, we create a collaborative and respectful partnership that not only meets but exceeds expectations. Here's to fostering client relationships built on mutual respect, understanding, and shared success!

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4 How to show empathy with clients?

Showing empathy with clients can be both rewarding and challenging, especially if they have different backgrounds, values, or opinions from you. To show empathy, you should listen actively and attentively, reflecting and validating their feelings and thoughts. Ask open-ended and clarifying questions to encourage them to express themselves and explore their issues. Additionally, express support and encouragement to show your clients that you care about them and believe in their potential. With these techniques, you can create a meaningful connection with your clients.

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5 How to balance boundaries and empathy?

Balancing boundaries and empathy can be tricky, as you may feel torn between being helpful and firm, or between being compassionate and detached. However, with the right strategies, you can find a balance that works for you and your clients. To do this, it's important to be aware of your own feelings and needs, respect and be flexible with clients, and communicate honestly and assertively. Taking care of yourself is also essential; if needed, seek support or supervision. By using these tips, you can create a healthy and productive relationship with your clients, as well as enhance your own wellbeing and effectiveness in career counseling.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you set boundaries and show empathy with clients?

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1 What are boundaries and empathy?

2 Why are boundaries and empathy important?

3 How to set boundaries with clients?

4 How to show empathy with clients?

5 How to balance boundaries and empathy?

6 Here’s what else to consider

Career Counseling

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How can you set boundaries and show empathy with clients?

1

2

3

4

5

6

1 What are boundaries and empathy?

2 Why are boundaries and empathy important?

3 How to set boundaries with clients?

4 How to show empathy with clients?

5 How to balance boundaries and empathy?

6 Here’s what else to consider

Career Counseling

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