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How can you select the best technology platform for global delivery?

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If you are an IT operations manager, you know how challenging it is to deliver IT services across different locations, time zones, and cultures. You need a technology platform that can support your global delivery strategy, enable collaboration, and optimize performance. But how can you select the best platform for your needs? Here are some tips to help you make an informed decision.

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1 Assess your current state

Before you start looking for a new platform, you need to understand your current situation. What are the goals and objectives of your global delivery model? What are the pain points and gaps in your existing IT infrastructure? How are you measuring and improving your service quality and customer satisfaction? You can use tools like SWOT analysis, maturity models, and benchmarking to evaluate your current state and identify areas for improvement.

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Ramiro Gonzalez Vite

SAP ECS Technical Service Manager TSM -Certified on SAP HANA, SAP BOBJ and SAP Product Support Specialist with 17 years of experience on Transformation Projects, & AMS
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How can you select the best technology platform for global delivery? The most important thing is to know the value of your global operations by piece to evaluate the scope, business owners evaluate projects based on the investment amount agains the value return. Yes! as you may imagine the clue is a balance between those approaches.

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2 Define your requirements

Next, you need to define your requirements for the new platform. What are the features and functionalities that you need to support your global delivery processes and standards? What are the technical and business criteria that you will use to evaluate and compare different platforms? How will you prioritize and weigh your requirements? You can use tools like requirement analysis, use cases, and user stories to document and communicate your requirements clearly and concisely.

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Ricardo Hernandez

Operations Manager | Restarting computers with 18 years of career experience | I learned how to follow long before I learned how to lead | MSIT | TS/SCI
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Requirements analysis and requirements review boards (RRB) are good ways to help identify the organizational needs prior to choosing a global delivery platform. There are various items to consider, such as the equipment footprint, staffing, availability of connection types, logistical challenges, budgeting etc. If an RRB is conducted, it should be chaired by a wide array of SME's that are knowledgeable on the potential aspects that the platform demands, provides, or requires. The main thing is that there aren't any assumptions made prior to selection. All the facts should be on the table beforehand so that an informed decision can be made.

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3 Research and shortlist options

Once you have your requirements, you can start researching and shortlisting potential platforms. You can use sources like online reviews, industry reports, vendor websites, and peer recommendations to gather information and feedback on different platforms. You can also use tools like feature matrices, scoring models, and demos to compare and contrast different platforms based on your requirements. You should aim to narrow down your options to a manageable number, such as three or four, that meet your minimum criteria.

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Ricardo Hernandez

Operations Manager | Restarting computers with 18 years of career experience | I learned how to follow long before I learned how to lead | MSIT | TS/SCI
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If you haven't heard of it yet, there are work roles known at Technical Account Managers, which are individuals representing a vendor (Cisco, Microsoft, etc.) that have sales and technical knowledge. Networking with Technical Account Managers from select vendors can be a great way to narrow down the list of products. They can also streamline acquisition timelines and influence the cost of products for customers in good standing.

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4 Test and validate solutions

After you have your shortlist, you need to test and validate the solutions. You can use methods like proof of concept, pilot testing, and user acceptance testing to evaluate the platforms in a real-world scenario. You should involve your key stakeholders, such as IT staff, business users, and customers, in the testing process and collect their feedback and opinions. You should also measure and analyze the performance, usability, and reliability of the platforms using metrics and indicators that align with your goals and objectives.

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5 Negotiate and select the best platform

Finally, you need to negotiate and select the best platform for your global delivery. You can use techniques like cost-benefit analysis, return on investment, and total cost of ownership to compare the financial aspects of the platforms. You should also consider the non-financial aspects, such as vendor reputation, support, and compatibility, that may affect your long-term relationship and satisfaction. You should aim to negotiate the best deal that meets your needs and budget, and finalize the contract and terms with the vendor.

By following these steps, you can select the best technology platform for your global delivery. You can also leverage the platform to improve your IT operations, enhance your service delivery, and increase your customer loyalty.

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Ricardo Hernandez

Operations Manager | Restarting computers with 18 years of career experience | I learned how to follow long before I learned how to lead | MSIT | TS/SCI
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I like the option of "try before you buy". A vendor could provide equipment and product for testing, prior to an organization committing finances or resources to a platform they may not have any experience with. You won't know until you ask!

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you select the best technology platform for global delivery?

1

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3

4

5

6

1 Assess your current state

2 Define your requirements

3 Research and shortlist options

4 Test and validate solutions

5 Negotiate and select the best platform

6 Here’s what else to consider

IT Operations

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How can you select the best technology platform for global delivery?

1

2

3

4

5

6

1 Assess your current state

2 Define your requirements

3 Research and shortlist options

4 Test and validate solutions

5 Negotiate and select the best platform

6 Here’s what else to consider

IT Operations

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