How can you resolve conflicts with peers in Operational Planning?

1 Identify the source of conflict

The first step to resolve conflicts with peers in operational planning is to identify the source of conflict. Is it a matter of goals, tasks, processes, resources, or communication? Try to understand the root cause of the disagreement and the interests and needs of each party. Avoid making assumptions or judgments about the other person's intentions or motivations. Instead, ask open-ended questions and listen actively to their point of view.

2 Focus on the common ground

The second step to resolve conflicts with peers in operational planning is to focus on the common ground. Instead of dwelling on the differences or blaming each other, try to find areas of agreement and shared objectives. Remind yourself and your peers that you are working towards the same strategic vision and mission. Emphasize the benefits of collaboration and cooperation for the success of the operational plan and the organization.

3 Generate and evaluate alternatives

The third step to resolve conflicts with peers in operational planning is to generate and evaluate alternatives. Once you have identified the source of conflict and the common ground, you can brainstorm possible solutions that can satisfy both parties. Be creative and open-minded, and avoid dismissing or criticizing any ideas at this stage. Then, evaluate the alternatives based on their feasibility, effectiveness, and impact. Choose the option that best meets the criteria and the interests of both parties.

4 Implement and monitor the solution

The fourth step to resolve conflicts with peers in operational planning is to implement and monitor the solution. After agreeing on a solution, you need to put it into action and follow up on its progress and outcomes. Define the roles and responsibilities of each party, the timeline and milestones, the resources and support needed, and the indicators and measures of success. Communicate regularly and transparently with your peers, and provide feedback and recognition along the way.

5 Learn and improve

The fifth step to resolve conflicts with peers in operational planning is to learn and improve. Conflicts can be opportunities for learning and improvement, if handled constructively and respectfully. After implementing and monitoring the solution, you can reflect on the process and the results, and identify what worked well and what can be improved. Share your insights and lessons learned with your peers, and apply them to future operational planning activities.

6 Seek help if needed

The sixth step to resolve conflicts with peers in operational planning is to seek help if needed. Sometimes, conflicts can be too complex or difficult to resolve by yourself or with your peers. In such cases, you may need to seek help from a third party, such as a supervisor, a mediator, or a facilitator. They can provide guidance, support, or intervention to help you and your peers reach a resolution. However, before seeking help, make sure you have tried your best to resolve the conflict on your own, and that you have the consent and trust of your peers.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?