How can you resolve conflicts between developers and system administrators?

1 Understand the perspectives

The first step to resolving conflicts is to understand the perspectives of both developers and system administrators. They may have different priorities, expectations, and challenges that affect their work. For example, developers may value speed, innovation, and flexibility, while system administrators may value reliability, compliance, and control. Try to empathize with their needs and motivations, and avoid blaming or criticizing them.

2 Communicate effectively

The second step to resolving conflicts is to communicate effectively with both developers and system administrators. Communication is key to building trust, alignment, and feedback. Use clear, respectful, and constructive language, and avoid jargon, assumptions, and sarcasm. Listen actively and attentively, and acknowledge the other party's points and concerns. Use multiple channels of communication, such as email, chat, phone, and video, and document the agreements and actions.

3 Establish common goals and metrics

The third step to resolving conflicts is to establish common goals and metrics for both developers and system administrators. Having a shared vision and purpose can help to bridge the gap between the two roles and create a sense of accountability and collaboration. Define the objectives and outcomes of the application development project, and how they align with the business and customer needs. Agree on the key performance indicators and success criteria, and how to measure and report them.

5 Use the right tools and platforms

The fifth step to resolving conflicts is to use the right tools and platforms for application development. Having a common set of tools and platforms can help to streamline the workflow, reduce errors, and improve compatibility between developers and system administrators. For example, you can use version control systems, such as Git, to manage code changes and track revisions. You can use configuration management tools, such as Ansible, to automate the deployment and maintenance of servers and applications. You can use cloud platforms, such as AWS, to provide scalable, secure, and cost-effective infrastructure and services.

6 Learn from each other

The sixth step to resolving conflicts is to learn from each other. Developers and system administrators have different skills, knowledge, and experience that can be valuable and complementary. By learning from each other, you can improve your own skills, broaden your perspective, and appreciate the other role's contribution. You can learn from each other by sharing best practices, tips, and resources, by conducting peer reviews and feedback sessions, by pairing or mentoring each other, and by participating in cross-functional training and events.