How can you reduce customer wait times with Lean Six Sigma?
Customer wait times can make or break your customer service experience. Long waits can lead to frustration, dissatisfaction, and churn. How can you reduce customer wait times and improve your service quality with Lean Six Sigma? Lean Six Sigma is a methodology that combines the principles of Lean (eliminating waste) and Six Sigma (reducing variation and defects) to optimize processes and deliver value to customers. In this article, you will learn how to apply Lean Six Sigma to your customer service processes and reduce customer wait times.