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How can you provide constructive feedback to a facilitator who is struggling?

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As a facilitator, you know how challenging it can be to design and deliver engaging and effective sessions for your participants. Sometimes, you may encounter situations where you feel like you are struggling or not performing at your best. How can you get constructive feedback to improve your facilitation skills and confidence? In this article, we will share some tips on how to seek, receive, and apply feedback from different sources, such as your peers, your clients, your mentors, and yourself.

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Ro W. L.

Higher Education Leader | Professional Development Strategist | Educator & Program Innovator | Advocate for Student…

1 Seek feedback proactively

One of the best ways to get constructive feedback is to ask for it. Don't wait until the end of a project or a session to request feedback from others. Instead, seek feedback throughout the facilitation process, from planning to delivery to evaluation. You can ask specific questions about your goals, methods, techniques, challenges, and outcomes. For example, you can ask your peers to observe your session and give you feedback on your communication style, your rapport with the participants, your use of tools and activities, and your handling of difficult situations. You can also ask your clients to provide feedback on your facilitation services, such as your professionalism, your responsiveness, your flexibility, and your alignment with their needs and expectations. By seeking feedback proactively, you show that you are open to learning and improvement, and that you value the opinions and perspectives of others.

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Ro W. L.

Higher Education Leader | Professional Development Strategist | Educator & Program Innovator | Advocate for Student Success & Equity
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In our work culture we often adhere to an unspoken rule of stating "two good things" before giving criticism. We are afraid to offend or miscommunicate our often good-natured constructive criticism. When seeking feedback as a facilitator, we must establish a positive and inviting mode of receiving respectful, but useful improvement. Invitations such as "what suggestions do you have to review data more effectively in our next meeting" are open ended and provide freedom for responses. We want to show that we value constructive opinions and feedback. Incorporating feedback into actions for subsequent meetings will also show you are proactively listening and incorporating ideas.

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2 Receive feedback graciously

Another important aspect of getting constructive feedback is to receive it with gratitude and respect. Feedback can sometimes be hard to hear, especially if it is negative or critical. However, feedback is also a gift that can help you grow and develop as a facilitator. Therefore, when you receive feedback, try to avoid being defensive, dismissive, or argumentative. Instead, listen actively and attentively, acknowledge the feedback giver's point of view, ask clarifying questions if needed, and thank them for their time and input. You can also express your appreciation by following up with them later and sharing how you have used their feedback to improve your facilitation skills.

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3 Apply feedback effectively

The final and most crucial step of getting constructive feedback is to apply it to your facilitation practice. Feedback is only useful if you act on it and make changes based on it. Therefore, after you receive feedback, take some time to reflect on it and identify the key areas of improvement and the specific actions you can take to address them. For example, if you receive feedback that your session was too long or too boring, you can review your session plan and see how you can shorten or modify it to make it more engaging and interactive. You can also seek additional resources or guidance to help you improve your facilitation skills, such as books, courses, podcasts, blogs, or mentors. Moreover, you can measure your progress and track your results by collecting feedback again after you implement the changes and compare it with the previous feedback. By applying feedback effectively, you can demonstrate your commitment to excellence and continuous learning as a facilitator.

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Ro W. L.

Higher Education Leader | Professional Development Strategist | Educator & Program Innovator | Advocate for Student Success & Equity
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One way I've applied facilitation in my role as a developer of career professional skills is making sure to not only listen to suggestions from clients, but also understanding where they are in their current stage in life. A recent undergraduate international student is in a different space than an alumni that is changing careers a decade after receiving her masters degree. Utilizing communication skills and understanding prior feedback are necessary to applying the correct recommendations and guidance to be effective. Performing a daily mental check of incorporating feedback and meeting people "where they currently are" will strengthen our ability to reciprocate feedback with positive guidance.

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4 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Ro W. L.

Higher Education Leader | Professional Development Strategist | Educator & Program Innovator | Advocate for Student Success & Equity
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Remember to consider that not all feedback can be used and incorporated into producing positive change to facilitation of meetings. The kind of information we share is often guided by policy and regulations. Making sure of what we can and can't amend in our facilitation of sessions is important to avoid further problems down the road.

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How can you provide constructive feedback to a facilitator who is struggling?

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1 Seek feedback proactively

2 Receive feedback graciously

3 Apply feedback effectively

4 Here’s what else to consider

Facilitation

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How can you provide constructive feedback to a facilitator who is struggling?

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1 Seek feedback proactively

2 Receive feedback graciously

3 Apply feedback effectively

4 Here’s what else to consider

Facilitation

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