How can you promote interprofessional collaboration when resolving patient conflicts?

3 Involve the patient

The third step is to involve the patient in the conflict resolution process as much as possible. The patient is the center of the health care team and has the right to participate in their own care. You can use strategies such as shared decision-making, informed consent, or motivational interviewing to help the patient understand their options, express their preferences, and make informed choices. You can also use tools such as decision aids, educational materials, or care plans to facilitate communication and collaboration between the patient and the health care team.

4 Respect diversity

The fourth step is to respect the diversity and differences among the health care professionals. Each health care professional has their own expertise, experience, and perspective that can contribute to the patient's care. You can use skills such as cultural competence, interprofessional education, or feedback to appreciate and acknowledge the roles and responsibilities of each member of the health care team. You can also use methods such as conflict management styles, mediation, or arbitration to address and resolve any conflicts or disputes that may arise.

5 Evaluate the outcome

The final step is to evaluate the outcome and impact of the conflict resolution process. Did the health care team reach a consensus or agreement on the patient's care? Did the patient feel satisfied and supported by the health care team? Did the health care team improve their communication, respect, and teamwork skills? You can use measures such as patient satisfaction surveys, quality indicators, or performance reviews to assess and monitor the results and effects of the conflict resolution process. You can also use opportunities such as debriefing, reflection, or learning to identify and implement any improvements or changes that may be needed.