How can you promote collaboration in a ticketing system for defect reporting?

The first and foremost thing what I have seen is a defect is taken as a blame against the developer and many times not even allowed to be raised and gets fixed without even any documentation if the tester developer share a good rapport.We need to build standard processes and metrics to encourage both the teams work with collaboration and common standards are achieved.Stand up meetings/scrum calls helps both the teams to work towards their potential and yes should be taken as a modification to the existing test cases in case it does not exist.

1. Start preparing the test cases during the development stage, test cases should include both positive and negative test cases and test cases should be created considering all the personas. 2. Provide the walkthrough of the system, mention all the fields that are must and need to be updated and what to be updated, if there is any fixed format. 3. Define all the status well in advance so that everyone are aligned with the same and select the correct one to avoid misunderstanding. Keep tracking the status of all the tickets, and keep re-testing the defects which are resolved.

Similar to what Poornima said, I think the biggest issue with "defect tracking" is the stigma that any entry in there is a negative mark against the person who was responsible for introducing the defect. The proper view should be that the person who created the defect has gained an opportunity to learn a better way to handle the issue next time. So, managers - Don't call out new defects in a negative way; Testers - Use wording that encourages information sharing; Developers - own the cause AND the resolution, then share a way to help the next developer not repeat the defect.

It starts with making ‘tickets’ valuable, by not using the ticket as the means for communication. First communicate to make sense of an issue, try to debug and solve it in a joined effort, before raising a ticket. Only raise tickets that are found outside the development cycle, that can otherwise not be communicated, or that need proper research. Making sure that the tickets that are in the system are real issues and they are properly understood from all angles.

Interpreting terminology is the bedrock of mutual understanding in software testing. - Our lexicon must be the common thread that unites diverse teams in defect reporting. - Crafting a glossary is our blueprint for clarity; it transcends individual interpretations. - Consistency in language is not optional; it's our map through the labyrinth of software defects.

??Create the defects with proper summary and description. ??Provide the proper steps to produce in the details and copy the respective stakeholders to the ticket by tagging them. ??Assign the bug tickets to right people based on the bug arised from UI/service/DB/other systems. ??Escalate the defects which needs to be fixed immediately. ??Create the defect with proper severity and Priority with proper labels for better tracking. ??Triage the defects in everyday scrum call and move it to right status. ??The final most part is on following it up with people and track it to closure

In addition to creating a good workflow, but also use retrospectives to constantly find areas where the workflow itself might need some improvement. Remember that every team will have slightly different requirements and/or work styles. A standard workflow is the best starting point, but it can always get better.

Streamlining defect resolution enhances teamwork. - Consistent workflows stabilize the defect lifecycle, letting us predict and adjust our testing strategy dynamically. - Clear roles and stepwise processes in our workflow fortify accountability and clarity, driving faster resolutions. - Adopting a standard workflow is akin to learning a dance; once steps are in sync, efficiency and grace follow. - Regularly reviewing our workflow can unearth improvement areas, ensuring the defect management system evolves.

??Important to document the process for defect creation in confluence for new joiners ?? New created defects should be assigned to correct developer(frontend/backend) ??Severity and priority should be assigned ??Defect raised should be discussed in 3-amigos meeting ??All required evidences to be attached along with re-test evidences ??All defects must be closed before your regression test and before release build taken ??Similarly, User stories should be taken into sprint once all required clarifications addressed.

The workflow should be well-defined and well-thought to have ample statuses but not too many. Some of them can be: - Backlog - To Do - In Progress - Blocked - Awaiting Review - Reopened - Won't Fix - Done

to have concise and accurate information to be given in the tickets - increase the better user experience by proving the options to select such as category, module, etc.. - optimize and have mapping for the issue groups - make common practices across the team - integrate with bots or relevant auto create to pre-filled values

Recognizing the importance of thorough documentation in defect tracking is about ensuring clarity and precision in communication among team members. - Clarity is key in defect documentation. Include all necessary details without overwhelming your team. - Steps to reproduce and clear expected vs. actual results are vital for quick issue resolution. - Regular updates on ticket progress prevent duplication of effort and keep everyone informed. - Think like the person reading the ticket; what would they need to know to act effectively?

There should be an agreed upon template documented and followed by the team for each type of ticket. When it comes to defect, it should have the following information: - Apt titles - Well defined steps to re-produce - Reproducibility of the issue (Intermittent/Always) - Environment information like environment name, url, etc - Build information - Device/platform information including versions - Screenshots - Video recording - Application logs - Actual Behaviour of the application - Expected Behaviour of the application

While writing a bug, add maximum known details about the issue. From the past experience, test engineer can add information about the component or layer where the issue might have occurred. Adding business impact and setting correct priority & severity.

Provide clear and concise defect reports. When reporting a defect, be sure to include the following information: A brief description of the defect Steps to reproduce the defect Expected and actual results Any relevant screenshots or error messages Assign defects to the appropriate people. This will help to ensure that defects are resolved quickly and efficiently. Make sure to conduct defect triage meetings with stakeholders on regular intervals to address defects.

Optimizing dialogue streamlines our path to resolution. - Efficient communication protocols within ticketing systems elevate our collaborative efforts. - Utilize tags and notifications not just to inform, but to strategically engage team members. - Our discourse should be a blend of precision and respect; every interaction is a step towards solving puzzles. - Emphasize constructive responses—timeliness paired with solution-oriented feedback fosters a proactive testing environment.

One can add people as watchers or only tag in the comments when required so other people can be notified about it. People can turn on the email notifications or can integrate the messaging apps to get notified when needed. One should be as structured & elaborate as possible when sharing their thoughts or asking their queries in the comments. If the acceptance criteria is changed after discussion in the comments, then it should be updated in the ticket so that one doesn't need to go through the comments to understand what is changed.

Software testers should write up their issues in a professional manner. Never make them personal, do not attempt to find fault or suggest resolution, just report the issue. If you find a bug, make sure you can reproduce it, and if convenient, consult with the responsible designer or programmer before entering it. Include the steps to reproduce and screen shots.

The RCA for the defects should focus and emphasize on the gaps in process & knowledge as a team rather than blaming it on individual(s). If the learning is generic then it should be used to revise and improve process & knowledge. If the learning specific then it can be added as test case or something similar. In any case the learning and the action items should be documented in detail.

Delving into defects offers a map for process refinement. - Analyzing flaws isn't just about fixes—it's a masterclass in our craft's intricacies. - Trends in bugs are breadcrumbs leading to systemic issues; let's follow them to robust solutions. - Communicating our insights shapes a collective wisdom, turning individual learning into team growth. - Each defect rectified sharpens our foresight, preventing future errors from taking root.

To promote collaboration in a defect ticketing system, consider these effective strategies: Conduct daily defect triage meetings for prioritization and decision-making, ensuring alignment among team members and expediting defect resolutions. Implement informative dashboards to enhance transparency, providing all stakeholders with a clear view of defect status and progress. Develop a chatbot integrated with the ticketing system, offering real-time insights and updates, such as assigning owners to specific defects and tracking their statuses. This automation streamlines communication and fosters collaboration among developers and testers.

Promoting collaboration in a defect reporting ticketing system means ensuring clear communication channels, establishing standardized processes, and encouraging cross-functional interaction. In my experience, promoting transparency in the reporting process, integrating real-time updates, and involving all relevant stakeholders early in the defect lifecycle improves teamwork and efficiency. In addition, setting up regular review sessions and using collaborative tools within the system can significantly improve the resolution process and overall project success. Ultimately, a collaborative ticketing system becomes a problem-solving hub where developers and testers work together to deliver quality software.

The previous steps ignore the most important point for collaboration, which is to get buy-in for fixing testing tickets from management - otherwise it is easy to have a ticketing system for logging defects found in testing, but for those defects to play second fiddle to problems seen at customer sites (which are clearly important). In extreme cases, senior management might believe that customer issues should always be prioritised over problems found in testing, which is a surefire way to ensure all bugs are seen by customers before they are fixed. The point about bug-scrubbing and triage meetings mentioned earlier is a good one, but only if these trigger genuine development activity to resolve bugs.