登录查看更多内容

How can you prioritize customer service in your practice while maintaining profitability?

由人工智能和领英社区提供技术支持

Customer service is not only a way to satisfy your clients, but also a key factor for your practice's profitability. By delivering excellent customer service, you can increase retention, referrals, and revenue. However, providing high-quality customer service can also be challenging, especially when you have to balance it with other aspects of practice management, such as cost control, staff management, and compliance. How can you prioritize customer service in your practice while maintaining profitability? Here are some tips to help you achieve both goals.

此文章中的业界达人

由社区从 6 条内容中精选。了解更多

Elisangela Rodrigues

Gest?o e Lideran?a Estratégica de Negócios | Governan?a | Cooperativismo de Crédito I Desenvolvimento de Mulheres I…
Heather Santoro

Director of Operations at Progressive Dental Management

1 Assess your current situation

Before you can improve your customer service, you need to understand how well you are doing right now. You can use different methods to measure your customer service performance, such as surveys, feedback forms, reviews, complaints, and testimonials. You can also track some key indicators, such as customer satisfaction, loyalty, retention, and lifetime value. By analyzing these data, you can identify your strengths and weaknesses, and set realistic and measurable goals for improvement.

添加您的观点

Heather Santoro

Director of Operations at Progressive Dental Management
(已编辑)
举报内容
Using some of the multiple tools and resources available to assess your customer service and patient satisfaction, seek to gather direct and specific feedback in addition to general ratings. Some of the key changes I have been able to make to improve the customer experience have come directly from the patients themselves. By listening to not only positive feedback, but really listening to the constructive feedback and taking the time to investigate the concerns, you will gain invaluable information to drive results. Changes made do not need to be costly; in fact something as simple as improving tone on the phone, or changing verbiage can make a huge impact!

已翻译

赞
Elisangela Rodrigues

Gest?o e Lideran?a Estratégica de Negócios | Governan?a | Cooperativismo de Crédito I Desenvolvimento de Mulheres I Negócios de impacto l C-101 | Conselheira I Vice-Presidente CMEC JIPA
举报内容
Durante esse processo de avalia??o da situa??o atual, é importante n?o apenas analisar o nível de fideliza??o dos clientes, mas também entender como esse indicador se conecta à estratégia geral da organiza??o. Essa análise n?o só orienta os esfor?os para atender aos objetivos maiores da empresa, como também oferece insights valiosos sobre como as estratégias de engajamento e reten??o de clientes podem ser ajustadas e alinhadas diretamente às metas organizacionais. Essa conex?o direta entre fideliza??o e objetivos estratégicos é essencial para o crescimento e sucesso a longo prazo da empresa. Ou seja o crescimento sustentável.

已翻译

赞
William A. Pe?a, DMD, MS, MBA

Board-Certified Pediatric Dentist ?? | Founder, Former CEO, and Senior Director @ American Pediatric Dental Group ?????? | Co-Founder of HealthBiz Mastery ?? | Co-Author of “The Power Couple” ??
举报内容
In order to enhance your customer service, it is imperative to first evaluate your current performance. There are numerous methods available to gauge the effectiveness of your customer service, including surveys, feedback forms, reviews, complaints, and testimonials. These tools allow you to gather valuable insights from your customers regarding their experiences. Additionally, tracking key performance indicators such as customer satisfaction, loyalty, retention, and lifetime value can provide a comprehensive understanding of your customer service effectiveness. By carefully analyzing this data, you can identify areas of strength and areas that require improvement.

已翻译

赞

2 Train and empower your staff

Your staff are the frontline of your customer service, and they can make or break your reputation. Therefore, you need to invest in their training and development, and ensure that they have the skills, knowledge, and tools to serve your clients effectively and efficiently. You also need to empower your staff to make decisions and solve problems, and reward them for their efforts and achievements. By doing so, you can boost their morale, motivation, and productivity, and reduce turnover and absenteeism.

添加您的观点

Elisangela Rodrigues

Gest?o e Lideran?a Estratégica de Negócios | Governan?a | Cooperativismo de Crédito I Desenvolvimento de Mulheres I Negócios de impacto l C-101 | Conselheira I Vice-Presidente CMEC JIPA
举报内容
lém disso, é importante investir na gest?o de pessoas, considerando que a equipe é o cliente interno. Como eles s?o tratados refletirá diretamente no modo como tratam os clientes externos. Cada detalhe da experiência da equipe pode impactar na entrega do produto ou servi?o, influenciando diretamente na fideliza??o e satisfa??o desses clientes.

已翻译

赞

3 Streamline your processes and systems

Another way to enhance your customer service and profitability is to streamline your processes and systems, and eliminate any unnecessary or inefficient steps. For example, you can use technology to automate and simplify tasks, such as scheduling, billing, invoicing, and communication. You can also use software or apps to manage your inventory, expenses, and reports. By streamlining your processes and systems, you can save time and money, reduce errors and delays, and improve your accuracy and quality.

添加您的观点

4 Communicate and follow up

Communication is essential for building trust and rapport with your clients, and for ensuring that their needs and expectations are met. You need to communicate clearly and frequently with your clients, and use different channels, such as phone, email, text, or social media. You also need to follow up with your clients after each service or transaction, and ask for their feedback, suggestions, or referrals. By communicating and following up, you can show your appreciation and care, and increase your customer satisfaction and loyalty.

添加您的观点

Heather Santoro

Director of Operations at Progressive Dental Management
举报内容
Communication is a low cost, high impact way to drive results. Some of the first things I have taught team members when revamping customer service: 1. Always give the customer a timeline for when they should expect to hear back from you if they're waiting for an answer. 2. Make sure they hear back from you within that timeline, whether you have an answer or not! People absolutely love to hear back from you even if you're still working on their request. A simple "I wanted to let you know I didn't forget you and I'm still working on this! I will update you on xx date" packs a powerful punch and sets your practice apart from others as one that truly cares about their patients.

已翻译

赞

5 Monitor and evaluate

Finally, you need to monitor and evaluate your customer service and profitability on a regular basis, and adjust your strategies and actions accordingly. You can use the same methods and indicators that you used to assess your current situation, and compare your results with your goals. You can also use benchmarks and best practices from other practices or industries, and learn from their successes and failures. By monitoring and evaluating, you can track your progress and performance, and identify any gaps or opportunities for improvement.

添加您的观点

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Elisangela Rodrigues

Gest?o e Lideran?a Estratégica de Negócios | Governan?a | Cooperativismo de Crédito I Desenvolvimento de Mulheres I Negócios de impacto l C-101 | Conselheira I Vice-Presidente CMEC JIPA
举报内容
Uma prática muito válida, sobretudo para empreendedores iniciantes em pequenas e médias empresas, é adotar a matriz de stakeholders. Entender a influência e o poder do cliente, assim como seu impacto no negócio, define previamente como será essa intera??o. Esse entendimento se traduz em aprimoramentos nos relacionamentos, na satisfa??o e na fideliza??o dos clientes.

已翻译

赞

Practice Management

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How can you prioritize customer service in your practice while maintaining profitability?

1

2

3

4

5

6

1 Assess your current situation

2 Train and empower your staff

3 Streamline your processes and systems

4 Communicate and follow up

5 Monitor and evaluate

6 Here’s what else to consider

Practice Management

给文章评分

感谢您的反馈

更多Practice Management相关文章

更多相关阅读内容

How can you prioritize customer service in your practice while maintaining profitability?

1

2

3

4

5

6

1 Assess your current situation

2 Train and empower your staff

3 Streamline your processes and systems

4 Communicate and follow up

5 Monitor and evaluate

6 Here’s what else to consider

Practice Management

给文章评分

感谢您的反馈

查看其他技能