How can you prioritize the best solution with the Kepner-Tregoe method?

1 What is the KT method?

The KT method was developed by Charles Kepner and Benjamin Tregoe, two consultants who studied how managers and engineers solved complex problems. They found that successful problem solvers used four basic steps: situation appraisal, problem analysis, decision analysis, and potential problem analysis. The KT method is based on these steps and provides a framework to clarify the problem, generate alternatives, evaluate them, and prevent or minimize risks.

2 How to use the KT method?

To use the KT method, you need to follow four steps: define the problem, list the alternatives, assess the alternatives, and select the best alternative. Let's look at each step in more detail.

3 Define the problem

The first step is to define the problem clearly and precisely. You need to identify the current situation, the desired situation, and the gap between them. You also need to establish your objectives and criteria for a successful solution. Objectives are what you want to achieve, while criteria are how you measure the achievement. For example, if you want to improve customer satisfaction, your objective could be to reduce complaints by 50%, and your criteria could be the number of complaints, the response time, and the resolution rate.

4 List the alternatives

The second step is to list all the possible solutions that could address the problem. You can use brainstorming, research, or other creative techniques to generate as many alternatives as possible. You don't need to evaluate them at this stage, just write them down and make sure they are clear and specific. For example, some alternatives for improving customer satisfaction could be: hiring more staff, providing more training, implementing a feedback system, or offering incentives.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?