登录查看更多内容

How can you prepare for a phone call?

由人工智能和领英社区提供技术支持

Phone calls are still an essential part of communication in many situations, whether for work, personal, or professional purposes. However, not everyone feels confident or comfortable speaking on the phone, especially if the call is important, unexpected, or challenging. That's why preparing for a phone call can make a big difference in how you convey your message, listen to the other person, and handle any issues that arise. Here are some tips on how to prepare for a phone call and improve your phone etiquette.

此文章中的业界达人

由社区从 2 条内容中精选。了解更多

Gabriella Bartlet

Operations Support Coordinator

1 Know your purpose

Before you make or answer a phone call, you should have a clear idea of what you want to achieve from the conversation. Do you need to share information, ask for something, solve a problem, or build a relationship? Having a purpose will help you focus on the main points, avoid irrelevant or unnecessary details, and use appropriate language and tone. It will also help you set a realistic expectation for the duration and outcome of the call.

添加您的观点

2 Do your research

Depending on the context and nature of the phone call, you may need to do some research beforehand to ensure you have the relevant facts, figures, names, or dates at hand. For example, if you are calling a potential client, you may want to learn more about their business, needs, and goals. If you are calling a customer service representative, you may want to have your account number, order number, or invoice number ready. Doing your research will help you avoid confusion, delays, or mistakes during the call.

添加您的观点

3 Choose a suitable time and place

Another aspect of preparing for a phone call is choosing a suitable time and place to make or receive the call. Ideally, you should avoid calling or answering when you are busy, distracted, or in a noisy or crowded environment. You should also respect the other person's availability and preferences, and ask for their consent before calling or returning a call. Choosing a suitable time and place will help you create a positive impression, minimize interruptions, and ensure a clear and smooth communication.

添加您的观点

4 Prepare your notes and questions

One way to organize your thoughts and remember what you want to say or ask during a phone call is to prepare some notes and questions beforehand. You can use a paper, a digital device, or a voice recorder to jot down or record your main points, key facts, or important questions. You can also prepare some possible answers or responses to common or anticipated questions or objections. Preparing your notes and questions will help you stay on track, avoid forgetting or repeating information, and demonstrate your preparation and professionalism.

添加您的观点

Gabriella Bartlet

Operations Support Coordinator
举报内容
In my experience, keeping a neutral tone throughout the conversation will help you remember everything you have prepared, and appear more confident.

已翻译

赞

5 Practice your greeting and introduction

The first few seconds of a phone call can set the tone and mood for the rest of the conversation. That's why it's important to practice your greeting and introduction, and make sure they are polite, friendly, and clear. You should state your name, the reason for your call, and the name of the person or organization you are calling or expecting to speak with. You should also use proper titles, pronouns, and names, and confirm the identity and availability of the other person. Practicing your greeting and introduction will help you establish rapport, show respect, and avoid misunderstandings.

添加您的观点

6 Relax and breathe

Finally, preparing for a phone call also involves taking care of your physical and mental well-being. You should try to relax and breathe deeply before and during the call, and avoid stress, anxiety, or nervousness. You should also smile, as it can affect your voice and attitude, and make you sound more friendly and confident. Relaxing and breathing will help you improve your voice quality, clarity, and expression, and cope with any challenges or emotions that may arise during the call.

添加您的观点

Gabriella Bartlet

Operations Support Coordinator
举报内容
As the saying goes "A smile can be felt through the phone" so keeping a positive attitude as if it was a face-to-face meeting, will make you feel relaxed and confident.

已翻译

赞

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Phone Etiquette

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How can you prepare for a phone call?

1

2

3

4

5

6

7

1 Know your purpose

2 Do your research

3 Choose a suitable time and place

4 Prepare your notes and questions

5 Practice your greeting and introduction

6 Relax and breathe

7 Here’s what else to consider

Phone Etiquette

给文章评分

感谢您的反馈

更多Phone Etiquette相关文章

更多相关阅读内容