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How can you persuade someone in conflict using emotions?

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Conflict is inevitable in any human interaction, but it can also be an opportunity to persuade someone to see your point of view or find a mutually beneficial solution. However, persuasion is not just about logic and facts; it also involves emotions, which can either help or hinder your communication. In this article, you will learn how to use emotions effectively to persuade someone in conflict, by following these four steps:

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Irshad A.

Senior Education Technology Advisor | Cultural Intelligence,Master Trainer, Motivational Trainer

1 Identify the emotions

The first step to persuade someone in conflict using emotions is to identify what emotions are involved in the situation. Emotions are complex and often mixed, so you need to pay attention to both verbal and non-verbal cues, such as tone of voice, body language, facial expressions, and words. You also need to be aware of your own emotions and how they affect your perception and response. By identifying the emotions, you can understand the underlying needs, values, and motivations of both parties, and avoid making assumptions or judgments.

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Irshad A.

Senior Education Technology Advisor | Cultural Intelligence,Master Trainer, Motivational Trainer
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I worked with four different sects of Islam (Sunni, Shia, Bralvi and Deo Bandi) and successfully brought them to sit together in spite of 'fatwas' against each other. I was given Saul.A.Silverman award based on my worked.

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2 Validate the emotions

The second step to persuade someone in conflict using emotions is to validate their emotions. Validation means acknowledging and accepting the emotions of the other person, without necessarily agreeing with their views or actions. Validation shows respect, empathy, and care, and can reduce defensiveness, hostility, and resistance. You can validate the emotions by using phrases such as "I can see that you are feeling...", "I understand why you are upset...", or "I appreciate your passion for...". Validation can also help you manage your own emotions and stay calm and rational.

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3 Reframe the emotions

The third step to persuade someone in conflict using emotions is to reframe their emotions. Reframing means changing the perspective or interpretation of the emotions, from negative to positive, from problem-focused to solution-focused, or from fixed to flexible. Reframing can help the other person see the situation in a different light, open up to new possibilities, and overcome emotional barriers. You can reframe the emotions by using phrases such as "What if we look at it this way...", "How can we turn this challenge into an opportunity...", or "What can we learn from this experience...".

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4 Appeal to the emotions

The fourth and final step to persuade someone in conflict using emotions is to appeal to their emotions. Appealing means using positive emotions, such as hope, gratitude, curiosity, or excitement, to influence the other person's attitude and behavior. Appealing can help the other person feel more motivated, engaged, and cooperative, and create a positive emotional connection. You can appeal to the emotions by using phrases such as "I'm glad that we are having this conversation...", "I'm curious to hear more about your ideas...", or "I'm excited to work with you on this project...".

By following these four steps, you can use emotions effectively to persuade someone in conflict, and achieve better outcomes for both parties. Remember, emotions are not the enemy of persuasion; they are the key to it.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you persuade someone in conflict using emotions?

1

2

3

4

5

1 Identify the emotions

2 Validate the emotions

3 Reframe the emotions

4 Appeal to the emotions

5 Here’s what else to consider

Conflict Resolution

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How can you persuade someone in conflict using emotions?

1

2

3

4

5

1 Identify the emotions

2 Validate the emotions

3 Reframe the emotions

4 Appeal to the emotions

5 Here’s what else to consider

Conflict Resolution

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