How can you measure your mobile device employee experience and engagement in the age of remote work?

1 Mobile device employee experience (MDEE)

Employee experience with mobile devices (MDEE) is the combination of all the interactions and emotions your employees feel when using their mobile devices for work. MDEE can have a huge impact on their productivity, satisfaction, loyalty, and well-being. To measure MDEE, you need to collect and analyze data from various sources. This includes device performance such as speed, reliability, security, battery life, storage, and connectivity. Additionally, you should look at app usage including frequency and length of use, which features are used most and least, as well as how users interact with the app interface. Lastly, user feedback such as ratings and reviews of apps and services, pain points and compliments should be taken into account. Surveys, polls and interviews can also help to gain valuable insights.

2 Mobile device employee engagement (MDEG)

Mobile device employee engagement (MDEG) is the degree of involvement, commitment, and enthusiasm that your employees have with their mobile devices in relation to their work. MDEG can significantly impact performance, innovation, collaboration, and retention. To measure MDEG, you should track and evaluate indicators such as adoption, retention, and advocacy. Adoption indicators include how many employees have downloaded and installed mobile apps and services, completed onboarding and training processes, and registered or logged in. Retention indicators include how often employees return to use the mobile apps and services, how long they stay engaged with them, and how many have uninstalled or deactivated them. Advocacy indicators include how many employees recommend or share the mobile apps and services with others, leave positive ratings or reviews, or participate in referral or loyalty programs.

3 Mobile device employee experience and engagement framework (MDEEF)

To measure your mobile device employee experience and engagement effectively, you need to have a clear and consistent framework that aligns with your business goals, values, and culture. A mobile device employee experience and engagement framework (MDEEF) is a comprehensive set of principles, guidelines, and best practices that guide your mobile device strategy, design, development, delivery, and support. It helps you identify objectives, challenges, and opportunities; define and segment your mobile device employee personas; design and develop your mobile device solutions; deliver and distribute updates; as well as support and maintain security and compliance. A MDEEF is essential for ensuring a successful mobile device experience.

4 Mobile device employee experience and engagement tools (MDEET)

Measuring mobile device employee experience and engagement efficiently requires the right tools that can collect, analyze, and visualize data, feedback, and insights. A mobile device employee experience and engagement tool (MDEET) is a software application or platform that can assist in collecting and integrating mobile device data from various sources, such as device performance, app usage, user feedback, and other relevant metrics. It also allows for analyzing and interpreting the data using descriptive, predictive, and prescriptive analytics as well as visualizing it with dashboards, reports, charts, and graphs.

5 Mobile device employee experience and engagement tips (MDEET)

To measure your mobile device employee experience and engagement successfully, you need to have some tips that can help you optimize your mobile device solutions, processes, and outcomes. Here are some Mobile Device Employee Experience and Engagement Tips (MDEET) that can help you get the best results: set and communicate expectations, standards, and policies clearly and regularly; test and optimize solutions, features, and functions continuously; solicit and act on feedback, suggestions, and complaints promptly; reward and recognize achievements, improvements, and innovations frequently; and educate and empower champions, advocates, and influencers actively.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?